MathWorks Application Support Engineer reviews

4.8

96% would recommend to a friend

(69 total reviews)
avatar

Jack Little

100% approve of CEO

98% positive business outlook

Support Engineer/Application employees have rated MathWorks with 4.8 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Support Engineer/Application professionals have an excellent working experience there. MathWorks is rated 32% above average by Support Engineer/Application professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

69 reviews
3.0
Feb 14, 2018
Recommend
CEO approval
Business Outlook

Pros

For someone without a background in CS, this is an OK deal, at least in principle to pick up skills that will help you transfer to other teams within the company or find opportunities outside the company. The price one pays, is of course spending bulk of your time in doing technical support and salvaging the rest to pick up the skills you really need. The following stood out to me during my time in EDG: - Smart colleagues - Great office space, campus - Celebrations for important events, grand company outings and other perks. - Well structured trainings and equipment - Strong culture of feedback and self improvement, and generally doing the right thing.

Cons

EDG is a place one can stagnate very fast without knowing it. The department preaches a culture very different from elsewhere in the company. There is over emphasis on soft skills and you are treated like a juvenile. The managers themselves have a history of a mediocre career in technology and they're the one's deciding your fate. Your transfer out of the program is contingent on a myriad factors working for you - no peers competing for the same position, open reqs in your area of interest, and your manager's blessings,are some of the key ones. You might have come on board with the perfect background for a certain product area, but if the company is expanding in a direction that is different from your target team, you might find yourself very frustrated with the lack of opportunities. Unfortunately, this is not communicated in the career fairs. A year and a half in, without transferring you can find yourself sucked in the tech support spiral. Having lost your domain expertise from school, and focusing most of your time on MATLAB and Simulink, which have very niche markets (try searching for MATLAB jobs vs other core languages on any job search engine), you are obsolete in the market very fast. Did I mention the increasing pressure from the management to work on technical support initiatives or be booted out? They project themselves as a program with high transfer rate, great marketing - they left out the folks they forced out. My advice - join the program, if you don't make it to another team in a year, find yourself another opportunity before it's too late. If you do, congratulations, MW is a great place to work otherwise.

5.0
Jan 21, 2018
Recommend
CEO approval
Business Outlook

Pros

anyone in the company is empowered to improve current processes hierarchy feels pretty flat, and everyone is very approachable although pretty big, still has small, family-like culture company values have real meaning that can be seen throughout the company

Cons

the only thing I am worried about is preserving the same culture and values as we continue to grow

2.0
May 9, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Some part of the outside world thinks you are working on a well-known product 2. If you are interested specifically in using MATLAB/Simulink to solve MATH/Engineering problems, you might enjoy the job 3 Good work life balance, you are working based on fixed schedule, no flexibility but also no over time 4. There are many smart and nice people work here 5. Part of the benefit is good, e.g. 401K match, unlimited sick days, and there are some nice small perks

Cons

The cons part is only for EDG, and more specifically it is for the experience of computer science people in EDG 1. MathWorks’ pay to ASE role might not be that bad comparing to many mid to small size companies, but it is still much lower than most large software companies 2. If your career goal is to do software development, don’t give a very high expectation on EDG program, because it is mainly a technical support role. EDG is part of the technical support department, and your technical support job always has higher priority than all of your other tasks in EDG. Most of the managers will purposely avoid this fact when they talk to you before you join. 3. MathWorks is an extremely procedural company, so for anything you do, there is going to be some step-by-step documentations, which is good for many people. However, for some reason they never make the procedure of transferring out of EDG to development role unclear. The time you spend at EDG actually depends on the number of opening positions in the other parts of the company, and they do over hire sometimes. When this happens, again your manager will avoid the fact and tell you to not focus on if there are any open positions, but focus on improve yourself so an opportunity will come to you. 3. The performance review process is very unclear and inconsistent. The performance rating is from 1 to 6 points, and I have seen someone got praised by his manager and promised to get a raise, while someone from the same team with a rating just 0.5 lower got warned by the same manager that his career is at risk. 4. Most of the managers are not from the appropriate technical background, so do not expect they can help you much from the technical perspective. The management is highly technical support oriented, and if you say you have a degree from computer science and you are very good at software development, your skills will not be much appreciated here. 5. The expected amount of bonus for new hires listed on the hiring material that HR gave to me was way higher than the bonus I actually received, and since all new hires get the same amount of bonus regardless of the performance, the information from HR was just not true. 6. Some actions from the management are questionable in term of the work ethics. Managers use the threat of not filing working visa application to push engineers.

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