MathWorks Application Support Engineer reviews

4.8

96% would recommend to a friend

(69 total reviews)
avatar

Jack Little

100% approve of CEO

98% positive business outlook

Support Engineer/Application employees have rated MathWorks with 4.8 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Support Engineer/Application professionals have an excellent working experience there. MathWorks is rated 32% above average by Support Engineer/Application professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

69 reviews
1.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Free cold drinks and nothing else. Kindly take this seriously. I joined MW too because I had no option and it's difficult to live or leave here.

Cons

From management to employees' appreciation, and from working environment to honing one's skills, If I could give 0, I would give 0 / 100. 1.) People from IITs/NITs/BITS/IIITs are hired at decent salaries and forced to do Technical Support. Now, I am not only against Tech Support, I am also against the micro-management that the department follow for the employees. Each morning they have scrums - good, but the managers expect you to speak up something even if that is out of context or doesn't make any sense. If you don't, u will be bashed in your 1:1. 2.) Project work - You will love working with your project teams and on your project work, because most of the teams are good and follow best practices here. But, EDG manager would make it sure to itch you for every small thing here. The reason being- EDG managers are non-technical. They would ask you to explain all about the project, the challenges you are facing and would not understand the challenges you explain them. Even for the challenges for which the project managers would support you and completely understand the delay. In the end, EDG managers would still thrash you and would put the blame on you for every small thing - "Project being late" and all sorts of small things. 3.) Constant Feedback - Once in 2 weeks, you will be presented with your feedback. Feedback on every small thing. "Not speaking in meetings." "This is what I heard from him/her" "This is what I heard from your project manager" "You are not working on this area" The story doesn't end here. All the small and negative points will be extrapolated and all the good feedback will not be told to you by the EDG manager. While, when you ask your reviews from your project manager, he would always tell you the true story - plusses and deltas which would help you push in the next project. Most of the feedback you take from your project manager and EDG manager will not match. This leads to an employee in a depressed/demotivated state, and this happens in a loop (every 2 weeks). But, remember, you just graduated from one of the top institutes of India. Keep your head high and keep working. 4.) Manipulation - managers manipulate you. They force you to go to Quality Engg deptt. even if you don't want to, or they would insult you so much that you will be forced to either leave the company or go to QE. There is no future and self-growth in the company, and you won't learn any marketable and competent skills. In the end, you will be left put with nothing, all your experience will be considered void in other companies. 5.) They expect you to join and organize the parties (HR work), which they somehow consider to be part of your leadership and initiative skills (remember, MW is a technical giant). If you don't organize, they would insult you again blaming you how terrible of a leader you are. 6.) Micro-management - EDG managers' job is to help you in managing daily activities and your projects. That's the only job they have, and they fail to perform that too. The story doesn't end here though. Late to a meeting by a few minutes? - You should have told us you will be late Can't join a meeting because your mother was sick? - keep managers informed next time, which means they want us to stop caring for our parents and prioritize work on even your or your relatives' lives.

4.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance. You will have many opportunities to participate in projects from different teams.

Cons

Technical Support. You are not a software engineer and need to answer customer's technical questions about a product you are less familiar than the customers...

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