Maximus Inbound Call Center Representative reviews

Supervisors monitor your computer and record every call you do. No freedom and must always by your computer ready to take phone calls. I would get pinged by supervisor if I take a break a little too long. You have "coaching sessions" twice a week where you get criticized if you dont say script properly. Your schedules are changed without warning and not given an input, nor would it be changed to your preferences. ( I had 10 AM - 7 PM and wasn't allowed to start earlier) Customers that call in would be raging and rambling with questions that can be found on the home website. You would also get pinged by manager everytime a phone call drags out past 5 minutes. They would have 10 people taking calls, and 30 people sitting around "supervising" aka doing nothing. Not a good ratio for those answering calls, while "supervisors" act like backseat drivers. Not good for the mental health of those answering calls as the pressure is all on them. I would be taking 100 phone calls a day dealing with angry customers, with one caller queued up after the other.

Mid-level biased workers totally control.