Maximus Customer Service Representative/FCSR reviews

3.9

100% would recommend to a friend

(5 total reviews)

Bruce Caswell

Not enough data to show CEO approval

100% positive business outlook

Reviews by job title

5 reviews
4.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Only requirements I needed were to have a general understanding of computers. This was my first desk/office job, Working with Maximus has truly been a life-shaping experience. I’ve grown professionally, personally, and emotionally in ways I never anticipated. This position has challenged me, empowered me, and strengthened my confidence. The knowledge and experience I have gained, makes me so grateful for this company.

Cons

Errors are fairly easy to get especially if you work many projects. Never received a pay raise, and continuously went above and beyond for all my consumers. However, raises are not promised, so this isn't really a con if you're aware of that. There seems to be a lack of consistency when it comes to any work instructions that aren't documented in PANVIVA. These inconsistencies lead to further mistakes and/or errors. You may only receive quarterly bonuses with a very high accuracy rate, very good attendance/little to no tardiness, (Above expectations rating).

3.0
Jan 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Pleasant Work environment, Great working Team. Good Supervisor Support.

Cons

Technical difficulties. (Genesys, MaxEB slow response at times)

4.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Pretty flexible work schedule. C.lose to home hours early enough to get other things done I work at the site and get to see how my work impacts the community and their needs and it feels good to give back.

Cons

Supplies like headphones are hard to come by. It takes a long time to get needed and requested supplies to do our jobs effectively. Sometimes, its difficult to reach someone with a question.

Viewing 1 - 3 of 5 Reviews

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