Is Maximus a good company to work for?

Maximus has an overall rating of 3.1 out of 5, based on over 6,153 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 504 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 319 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 238 reviews)); "Work from home it is great" ((in 227 reviews)); "Good work/life balance is good" ((in 92 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 160 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 154 reviews)); "Manager who is the epitome of a bad manager." ((in 109 reviews)); "Poor Upper management + revolving door" ((in 71 reviews)); "PTO is the only thing you get no other time off if you take it without PTO you can get written up." ((in 56 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.1

46% would recommend to a friend

(5,266 total reviews)

Bruce Caswell

62% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,266 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Maximus has an employee rating of 3.1 out of 5 stars, based on 5,266 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

5K reviews

1.0

Jul 18, 2022

Poor managment

Employment advisor

Recommend

CEO approval

Business Outlook

Pros

There were no pros to this role.

Cons

They monitored remote candidate with spy apps

Maximus Response

3y

Hi, thank you for getting in touch. We're sorry to hear about your experience. We value all our colleagues and are constantly looking to improve the way we do things. We strive to do right by our colleagues and make a positive impact on the customers and communities we serve. It’s why we always put our customers first, and respect their privacy and protect their data in line with GDPR. We'd like to hear more about your time at Maximus so we can make positive changes. If you'd like to share more with us, please email feedback@maximusuk.co.uk and we'll be in touch.

5.0

Jul 13, 2022

Excellent place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work Life, balance not bad pay & manager support

Cons

paying expenses, progression, IT responce time for systems used.

5.0

Jul 7, 2022

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for entry-level employees

Cons

No chance to provide availability

Viewing 5065 - 5067 of 5,266 Reviews

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Jobs at Maximus

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Customer Service Representative (Remote - Rochester, NY)

Customer Service Rep - Remote (Must live near McAllen, TX)

Customer Service Representative (Remote - Albany, NY)

Tier 1 Call Center Agent

Maximus

Maximus reviews

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