Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,148 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (755) , Customer Service Representative (CSR) (486) , Employment Advisor (99) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 514 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 305 reviews)); "Work from home was good" ((in 239 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Good salary with quarterly bonuses based on work performance and manager review." ((in 88 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 155 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 151 reviews)); "Manager who is the epitome of a bad manager." ((in 102 reviews)); "Poor Upper management + revolving door" ((in 67 reviews)); "The communication is poor and the regard for the people is very low." ((in 56 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,260 total reviews)

Bruce Caswell

61% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

5K reviews

4.0

Oct 19, 2011

Good experience, hard to move forward.

Career development specialist

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers, nice managers and supervisors

Cons

Can be gossipy at times. Hard to get promoted.

1.0

Oct 4, 2011

Working for Maximus felt like prison - no respect, negative culture, no growth.

Client service representative

Recommend

CEO approval

Business Outlook

Pros

The health care package and other benefits are pretty reasonable in comparison to other call center jobs. The compensation was tolerable for short-term work.

Cons

Beyond rigid, lack of growth opportunities, no respect for employees, culture based on fear and reprimand

2.0

Sep 6, 2011

Dead End

Above customer service representative level

Recommend

CEO approval

Business Outlook

Pros

Flexible with time off Work is beyond easy Location Experience Gained Supervisors are the becaons of light in this project. (NOT management)

Cons

HUGE disconnect between Upper management and the "regualr" people AWFUL Pay (bottom 10th percentile!!!). Not always because of contract reasons. People with LESS knowledge and LESS experience get jobs over people that deserve it. Very clique oriented. Your raise is basically determined on who you know. Managers that have NO CLUE what they are doing. Favoritism, Ridiculous office politics. Due to their poor planning, project TOOK AWAY BREAKS for over a month! "Call Center Sweatshop"

Viewing 5221 - 5223 of 5,260 Reviews

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Good experience, hard to move forward.

Working for Maximus felt like prison - no respect, negative culture, no growth.

Dead End

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