Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,149 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (755) , Customer Service Representative (CSR) (486) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 521 reviews)); "Great Benefits and Not micro" ((in 299 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 236 reviews)); "Remote work / work from home" ((in 226 reviews)); "Good salary and perks including private healthcare" ((in 96 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 155 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 152 reviews)); "Manager who is the epitome of a bad manager." ((in 106 reviews)); "Poor Upper management + revolving door" ((in 70 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,261 total reviews)

Bruce Caswell

60% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,261 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Apr 16, 2013

Customer Service Representative - call center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- It will help you develop your skills in handling phone conversations - if you need those - Also can get some experience in handling angry customers. -

Cons

- Super boring place to work at (at least the call center.) You work in a cubicle in a dark warehouse looking building - you loose self appreciation pretty quickly. - very bad incentives in the way the system is organized. Maximus is paid by CA government for the number of calls processed a day. This means that call reps are forced to do anything but make calls shorter, which normally leads into very unhelpful customer service. - Pay is minimum. - very high turn over - always a risk of loosing job, if the govt. decides to discontinue the contract. (and with the CA budget problems the risk is high every time) - No bonuses, not raises. No company culture. Pretty much just 8-5 in-n-out work.

1.0

Jan 23, 2013

maximus sucks

Ccr

Recommend

CEO approval

Business Outlook

Pros

Some of the other employees were acceptable. Monthly provided catered lunches were nice.

Cons

Rumors spread quick around that particular office. Management was rude and biased. Discrimination was popular and you would be advised to not fight back or start anything without risk of being terminated. Company unwilling to work with idividuals who qualify for FMLA. Best to just keep to yourself and not talk to anyone and never leave your cubicle. Oh, and don't expect a promotion. ever.

1.0

May 1, 2012

MAXIMUS is not the place you go if you want to advance your career.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

State projects at MAXIMUS observe both federal and state holidays. Locations spread across the country. A good environment for those who thrive on "under pressure" situations.

Cons

Management is disorganized and micro-manages every project. More time is spent preparing status than getting work done. The company operates with little to no knowledge sharing, everyone is constantly re-inventing the wheel. Company focus is on profitability, not employee well being, happiness at work, or professional improvement. No career advancement opportunity. Under-qualified individuals often get hired with lower salaries to fill positions for "less."

Viewing 94 - 96 of 5,261 Reviews

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Jobs at Maximus

Customer Service Rep II (Remote)

Junior Security Engineer

Customer Service Representative (Remote - Albany, NY)

Customer Service Rep - Remote (Must live near McAllen, TX)

Maximus

Maximus reviews

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Ratings by demographic groups

Reviews by job title

Customer Service Representative - call center

maximus sucks

MAXIMUS is not the place you go if you want to advance your career.

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