Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,150 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (755) , Customer Service Representative (CSR) (486) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 514 reviews)); "Great Benefits and Not micro" ((in 303 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 240 reviews)); "remote work from home position" ((in 226 reviews)); "Good salary and working from home" ((in 97 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 157 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 150 reviews)); "Manager who is the epitome of a bad manager." ((in 105 reviews)); "Poor Upper management + revolving door" ((in 75 reviews)); "The communication is poor and the regard for the people is very low." ((in 56 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

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Maximus

Maximus reviews

3.2

46% would recommend to a friend

(5,262 total reviews)

Bruce Caswell

60% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jan 18, 2013

Operations administrator worst job I have ever had

Operations administrator

Recommend

CEO approval

Business Outlook

Pros

The only pro is getting federal holidays off

Cons

It seems like not one person knows what is going on. Things change on a daily basis and they expect you to make these insane quotas, they are not about their employees they are about the numbers. The turnover is the worst I have ever seen. Forget going to HR with a problem either because they will not help you. My manager is probably the worst, I don't think anything that gets said is ever the truth. They will write you up for nothing. This place is a joke, I can't wait to get out of here.

1.0

Apr 24, 2012

Maximus is the worst job I have ever had.

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

good benefits package for employees

Cons

low pay; manipulative management, meeting expectations is like trying to hit a moving target; disrespect from first level management and quality control personnel.

2.0

Sep 6, 2011

Dead End

Above customer service representative level

Recommend

CEO approval

Business Outlook

Pros

Flexible with time off Work is beyond easy Location Experience Gained Supervisors are the becaons of light in this project. (NOT management)

Cons

HUGE disconnect between Upper management and the "regualr" people AWFUL Pay (bottom 10th percentile!!!). Not always because of contract reasons. People with LESS knowledge and LESS experience get jobs over people that deserve it. Very clique oriented. Your raise is basically determined on who you know. Managers that have NO CLUE what they are doing. Favoritism, Ridiculous office politics. Due to their poor planning, project TOOK AWAY BREAKS for over a month! "Call Center Sweatshop"

Viewing 172 - 174 of 5,262 Reviews

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Jobs at Maximus

Junior Cost Analyst (Remote - OH)

Customer Service Rep - Remote (Must live near McAllen, TX)

Customer Service Representative (Remote - Albany, NY)

Tier 1 Call Center Agent

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Operations administrator worst job I have ever had

Maximus is the worst job I have ever had.

Dead End

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