All of management expectations for the sales reps are unrealistic, especially when considering the below average and hardly livable salary they refuse to increase to industry standard. The profits of the company largely sit in the pockets of the top layer of “executive” management, not with the employees who made the sales, which hasn’t ever changed. Management is very out of touch with the reality of day to day sales challenges and is incredibly unsupportive. Reps are held to weekly metrics regardless of actual sales performance/opportunities in pipeline. Leadership is incredibly amateur and underqualified for their roles, titles, and managing responsibilities, offering conditional support only to the priority of top-producing and senior reps, making themselves unavailable for the other several (always) new, inexperienced, drowning reps who they hired. The turnover is truly unheard of and absurd. The Houston office alone has lost more than half of its employees due to toxic culture and lack of support from leadership. The company has an extreme lack of accountability and strong loyalty to tenured management, creating insane amounts of turnover at the “bottom”. Several years of employees’ feedback of feeling constantly belittled, disrespected, overworked, and unsupported is written off by management as entitlement and laziness. The total dysfunction of the company in entirety keeps a revolving door of new hires who last an average of less than 1 year, all the while retaining the same people at the top who neglect to acknowledge the areas of profound weakness that have accumulated over the years causing severe dysfunction. Sales leadership pushes the sales team to produce more by taking away all employee flexibility, including WFH, implementing performance improvement plans with short timelines, and increasing already unattainable metrics, regardless of individual employee performance. Employees are entirely undervalued and are seen as numbers only. The insane turnover has created some extreme challenges to the profitability and financials of the company. Medasource has become a shady, immature, demeaning, and completely unprofessional company with a toxic work culture and terrible leadership.
