Pros
Compared to every area of Mediaocean, Support is by far the most structured and accountable department. I can't speak for the other areas of the company, but they should take note of it.
Regarding people, every job has a good handful of jerks, but the majority of the Mediaocean population are non-jerks. I'll take it!
Hopefully the culture that has been built over the past several years continues. Depending on the direction of the new ownership, this can become a con.
Cons
Legacy structure still has an impact today. Some people are incapable of change and it impacts the work of those invested in being successful. Just because some process you do everyday worked for you in 1983 does not mean this is a good idea now.
Another negative is the uncertainty at this time. Since the acquisition there is a lot of confusion on who does what and a lot of procedural changes. This should work itself out over time. This isn't the first major change this company has gone through since we are still only a few years removed from the merge.
The Pune office is a big con. I'm not sure if they undergo the same training as the rest of the company but they routinely seem out of the loop and unsure of how our products are actually being used. This is a big gap and not one I think will be fixed.
