Training is non-existent and always understaffed.
Pros
Stores are busy all of the time.
Cons
Impossible goals under impossible circumstances. Trying to run 2 depts is impossible and these depts are the hardest to operate. Upper mgmt even recognized that the job was impossible, but still expected perfection. Deli was always understaffed and customers would regularly leave before being served. Absolutely no training for management and upper mgmt expected Deli and Bakery to be in 100% order, even though I had only been on the job for 3 days. The laughable part is that these depts ran without a TL for almost a year and had gone through at least 4 TL's in 3 years before I was hired, yet I was supposed to fix everything instantly. There were too many projects that didn't contribute to sales at all and wasted more time than anything. Very poor employee morale. They never had enough help and were always being told to do more. Most just gave up and work very hard at not working. Consequently there is no respect for TL's from TM's. Many are determined to sabotage every new TL and have successfully help eliminate most of the 8 or 9 TL's that the store has employed. Upper management is quick to believe any lie they are told by TM's. Having to manage 2 depts is a joke with 28 mostly uncooperative employees, especially when there was absolutely no training in any store systems or company protocol and no one in the store who could or would help with teaching them.