Meraki reviews

You will never see personal development time to help you grow as a network engineer - even when it's in your hiring contract. Company policies change day by day, and you will get scolded if you do not bow down for the customer, since with Meraki, the "customer is always right". The salary you come in with is the salary you keep for the remainder of your network support career, unless you are a very specific snowflake case. I worked at Meraki right out college with college pay, $75,000. After a year of extraordinary performance, and statistics, I asked for a raise and senior leadership would continuously push it out 3-6 months... Even though, before a year, I became a senior engineer only working with high touch customers, and handling high tier escalations. Every case and escalation was resolved with all parties involved happy. I engaged management for a salary review at 1.5 years while still having extraordinary stats. They told me I should be grateful they chose me to be "promoted' so I could work with high tier customers, while also telling me to "live within my means". We live in San Francisco which is one of the most expensive cities in the world and they won't give raises. They ended up telling me that "potential raises" would come in 3-6 months. At 2 years, I engaged again essentially asking what it takes to get a raise. Management told me to get an offer letter from another company so they can match a competitive rate!! I ended up receiving an offer from another company, and they low balled their offer by 40%. I left the company since leadership is incapable of seeing/keeping talent in support. Support is only going to get worse since most of team was in the same boat and was leaving after leadership informed everyone they will not pay more than other level 1 call centers in the area like Comcast, AT&T, etc. Also, moving up/out of Support is not as easy as recruiting says it is. The expectations are way higher than they should be.

Your success is almost completely based on the territory and the “Cisco team” you inherit. The days of the sales floor hitting 150-200% are over, yet a lot of the leadership team still acts like this is the norm. It’s not. Newer Senior leadership which seems lost and disconnected in the last 18 months and it’s been mostly down hill. Tons of attrition (top performers + top management), talks of big changes and pay increases have been nominal and fall flat. It’s clear it’s about the process here, make it repeatable and easy to plug in play AE’s. The majority of this sales team, management team and leadership team, seem to know that it’s hard to impact this business and this creates a stagnate environment where it is hard to grow or push yourself.