Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

89% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (243) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (125) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 656 reviews)); "The company is very structure which is good for work/life balance" ((in 526 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 385 reviews)); "Good Benefits and hybrid working" ((in 353 reviews)); "Colleagues are great and genuinely care about you." ((in 300 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 266 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 253 reviews)); "No training and no alignment with its sell proposal" ((in 118 reviews)); "Long hours and weekends throughout most of the year" ((in 117 reviews)); "lack of leadership and poor management" ((in 99 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Ratings by category

3.7

Culture & values

3.7

Diversity & inclusion

3.4

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Work/Life balance

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

4.0

Dec 6, 2012

Good entry level job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.

Cons

They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.

4.0

Nov 5, 2012

It is a good place to work, but could use some improvement.

Client service analyst ii

Recommend

CEO approval

Business Outlook

Pros

It is close to my home.

Cons

The pay could be a little better.

4.0

Jun 28, 2012

Good Job Good Benefits, Requires Patience to move up

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Benefits are good, there are work from home opportunities, and lots of advancement is available.

Cons

The hiring Process moves slowly, working as a temporary employee they try to keep you there for as long as possible.

Viewing 52 - 54 of 56 Reviews

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Mercer Client Service Analyst II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good entry level job

It is a good place to work, but could use some improvement.

Good Job Good Benefits, Requires Patience to move up

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