Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

89% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (243) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 648 reviews)); "Good Benefits and hybrid working" ((in 351 reviews)); "Colleagues are great and genuinely care about you." ((in 301 reviews)); "Good work environment and collegues." ((in 122 reviews)); "Good opportunities to work in different areas if you're able to network and willing to try new things." ((in 112 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 270 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 258 reviews)); "Long hours and weekends throughout most of the year" ((in 117 reviews)); "No training and no alignment with its sell proposal" ((in 109 reviews)); "lack of leadership and poor management" ((in 98 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Ratings by category

3.7

Culture & values

3.7

Diversity & inclusion

3.4

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Work/Life balance

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

4.0

Feb 16, 2022

So far so good

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Opportunity to growth and fair pay

Cons

Poor support for admin team in overseas

4.0

Dec 16, 2021

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great training and coworkers. Really tried to motivate each other

Cons

Not fantastic pay for the type of work

1.0

Nov 24, 2021

Always Fire Temp to Hires

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No respect for people, will hire te.ps for the season with a promise to keep them then fire them.

Cons

awful job, not nice to new people, let customers walk all over employees

Viewing 16 - 18 of 56 Reviews

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Mercer Client Service Analyst II reviews

Ratings by category

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So far so good

Great place to work

Always Fire Temp to Hires

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