MetLife Customer Service Associate reviews

There are significant issues with staff management. The company also relies on third-party agents to sell its insurance policies, and these agents are often misleading when explaining policy coverage. As a result, customers are frequently misinformed and, in some cases, appear to be mis-sold accident protection and life insurance policies. These sales practices often target individuals with limited English proficiency or other vulnerabilities. The company is evidently aware of these concerns, as complaints are regularly raised; however, the impact is largely borne by an overworked and underpaid customer support team rather than being addressed at the source.