Many years of quality followed by a few years of disappointment
Pros
Good benefits, stable company, in all areas other than the disability organization, there was a great amount of support and collaberation.
Cons
The expectations of the claim managers is unrealistic. Leadership pushes upper management initiatives that do not translate to the day to day operations. In many situations I requested clearer detail on HOW to do what was being requested. When I provided some challengesin the process and asked for guidance, I was told to stop asking questions and just do it. There is no training for management and very limited training for the claims managers. In addition, tthe pay structure is a full tier below the rest of the company. A "Unit Leader" who is a people manager insNOT paid as a "Manager" as it would be across the rest of the business. My direct supervisor, who handled over 60 FTEs was paid as a "Manager" instead of a "Director" as he would have been with those responsibilties in any other organization within the company. (I do have a few years working within HR at MetLife which is what provided me this insight).
