MetLife reviews

Schedules, work and life balance but mostly the type of schedule this call center assigns to employees are like no other call centers. Everyday u could have a different time to report to work depending on your performance at work. Its hard being in a call center that encourages multi product knowledge of totally different calls/systems and asks that employees arrive on time when a schedule may look like this example M 7:55a-4:25, T 11:35p -8:00, W 9:25-6:00p., Th 7:55a-4:25 , F 9:55-7:00p and subject to changes every 6-8 mos.this call center leaves adherence tracking solely up to the CSR's and the department that makes corrections or changes is not as efficient on timely corrections or updating schedule adjustments. Huge miscommunication between the 2 departments and it is the worst meeting a goal that takes 3 ppl to get adherence corrected! Its you, leadership, and that Dept . Could take a week or so. This call center leaves most responsibility on csr with high call volumes, expecting forms reporting weekly, making and time adjustments in systems, learning courses, correcting errors, follow ups. The 2nd worst is having a production type supervisor instead of a team supervisor. There is no QA team. That's another page or two to write about. If u have night school, 2-3 small children, a part-time don't expect this job to accommodate.

I still can't understand how they won the bank of america account. Let me start with if you want to work for a company you love and grow in this company isn't the one!! If you want a paycheck it's a good job. Don't listen to nobody lies management needs to really do some personality class and management workshops. Trainers set you up for failure. They only know how to teach one way and they complain more than how they teach to the point where you get distracted. Now upper management is so petty to the point where it's disgusting to the core. Bank of America now you see why the customer service is so terrible.