Great perks and benefits but no long-term career growth.
Pros
- Great benefits and perks. - Get to interact with different types of employees daily. - Well paid for the role which at the end of the day is a helpdesk role regardless of level.
Cons
- With COVID and remote work there's been a shift to remote support even if you're a field tech. This feels constraining especially if you're a higher level IC who's trying to get promoted and grow your career. - Micromangement has grown within the past year. Management is constantly watching for techs not supporting users and they will reach out to see what you're doing with your time. - The org has adopted a call center mentality and techs now have to hit a monthly quota to avoid management review. - Team attrition seems to be getting higher leaving the team understaffed. - No long term career growth due to lack of time for training. - Some engineers look down on techs even if they have advanced technical skills.
