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      Metronet

      Engaged Employer

      Metronet reviews

      3.9

      74% would recommend to a friend

      (654 total reviews)
      avatar

      Dave Heimbach

      77% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Metronet has an employee rating of 3.9 out of 5 stars, based on 654 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Metronet employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      654 reviews
      2.0
      Jan 4, 2023

      It can be stressful

      Remote technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, on-hand help, and coworkers are outgoing.

      Cons

      Can be toxic, lacks updated resources to resolve issues, a lot of protocols that can prevent you from resolving issues quickly for customers, and this job isn't for everyone and can be super stressful at times, if you have a bad call you have to just deal with it and be ready for the next call. Training just gets you by with the basics but you have to learn on the go with experience. Even though there is a page to resolve certain issues, it is outdated. lacks work/life balance. The schedule you get, you are stuck with and there is a waitlist to change, you can switch schedules with someone but that is only if they want to trade.

      5.0
      Nov 18, 2022

      A successful, sustainable business supported by a great culture

      Ux designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      MetroNet was immediately welcoming and has allowed me to train and ease into the role, while contributing quickly. There is a sense of collaboration and creativity, welcoming new ideas, all backed by a clear understanding of proven processes and technology. I fully expect to find opportunities, to learn and grow for many years along with this company.

      Cons

      This is a rapidly growing company with ambitious goals and lot of different endeavors underway. One could thrive here, but others might be easily overwhelmed and feel lost.

      avatar
      Metronet Response
      3y
      Thank you for the review!
      3.0
      Oct 3, 2022

      its ok.

      Repair account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      colleagues are chill fairly laid back and repetitive they do not ever review calls, so you can do whatever you want and issue whatever credits you feel

      Cons

      no room for growth mandatorily locked to the department for 12 months before you can apply to others internally MANDATORY OVERTIME mandatory holiday work, WORKED CHRISTMAS DAY TILL 1 AM Angry customers and have to navigate higher ups in order to approve truck rolls even when it's an obvious problem, and if we're slow you may spend up to an hour troubleshooting with floor support with the poor customer waiting for you to correspond with your colleague on Microsoft teams

      Viewing 139 - 141 of 654 Reviews
      Related searches: Metronet jobs | Metronet salaries | Metronet benefits | Metronet interviews
      ReviewsMetronet reviews

      Glassdoor has 694 Metronet reviews submitted anonymously by Metronet employees. Read employee reviews and ratings on Glassdoor to decide if Metronet is right for you.