The company treats certified technicians like we're unskilled. The pay says you can make up $25 per hour but that is only feasibly if you work yourself to death. This requires having 5-6 units going at ALL times. First there is not enough desk space for that. Second if I wasn't having to pickup phones and check in customers for sometimes half my shift this wouldn't be an issue. The only phones in the store go to the repair department and 70% of the calls have nothing to do with our department but we are still required to answer. The pay structure has forced techs who love this place to leave to better paying job, this causes staffing issues further which contributes to longer times for all of the above issues. The company does not listen to their techs when we ask for better conditions and has told us NOTHING will ever change and to change our mindset.
