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Micro Center

Engaged Employer

Micro Center Level II Tech reviews

4.6

99% would recommend to a friend

(4 total reviews)

Richard M. Mershad

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Compensation and benefits

4.1

Senior management

4.0

Work/Life balance

3.0

Career opportunities

Ratings by demographic groups

Reviews by job title

4 reviews
5.0
Jul 8, 2019

Great Company and Retail Store

Level i tech
Recommend
CEO approval
Business Outlook

Pros

Everyone is treated well and respected. Benefits from the company are fantastic, especially the healthcare. It is a great environment to learn more about computer due to the amount of systems that come in, ranging from age, manufacturer, and even Apple systems.

Cons

Management likes to experiment with new processes and instead of reverting back to what was working, they tweak it to suffice. Standard retail complaints: Despite not actually working the retail side, you still have the same operating hours and expectations as retail.

avatar
Micro Center Response
7y
We really appreciate you taking the time to post this 5 star review. Great to hear that your employment experience is a positive one. We are continually looking at ways to improve our processes to better serve the customer. Feel free to reach out to home office HR if you ever would like to discuss anything regarding your employment at Micro Center. Thanks Jennifer HR Manager 614-850-3150
4.0
May 2, 2019

A nice stepping stone to bigger and better things

Tech level ii
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, Good Employee discount and Health Care. Flexible work/life balance

Cons

Issues from Corporate causes confusion and lack of focus. Not sticking to Customer Service Policies.

avatar
Micro Center Response
7y
Thank you for your 4 star review. We really do appreciate your insights and comments. Jennifer HR Manager
5.0
Jun 13, 2016

I'm loving my experience so far

Tech level i
Recommend
CEO approval
Business Outlook

Pros

Micro Center is one of the last hold-outs of real customer service. It's not trying to complete with Walmart or any other big box. The reason a company like this can survive in the age of Amazon and super-heated online commerce is because our customers know they can count on us. Even when we don't know the answer, we do our best to find a solution that works.

Cons

Structured training, at least for my position at Westmont IL has been handled mostly as "wing it". My co-workers are super helpful but lack of dedicated training is slowing us down. I wish the company would invest in more overtime to correct this. Yes, it would be expensive in the short run, but pay off huge in the not-too-long-run. This "con" doesn't even come close to the pro's of the overall culture at Micro Center.

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