Pros
The culture of this company is stunningly great. They have an organized process for onboarding new hires, and making them feel both welcomed and included. After your first day you are no longer a stranger. Benefits are just as promised in the job ad (excellent.)All necessary equipment will be shipped to you with instructions on how to set it up and how to contact IT if you need help. No question you ask during training is ever treated as dumb. Anything you do (as you're learning), even if you bungle it, your trainers will find something positive to say, to build you up and keep you from losing confidence. You will be assigned a peer mentor which is great, in case you have any questions you'd rather not take to a "manager," and also just to provide you kind of a designated buddy. I can't swear to it, but it appears to me that they match you with someone you are likely to relate well to. In a given week there are regular meetings with your team and with the company in general, to keep you apprised of changes or developments. You are encouraged to schedule frequent one on one meetings with your direct supervisor. There is a rapid path to advancement and opportunities along the way to participate in special teams or take on increasing responsibility. Teams communicate via Slack and there are numerous Slack channels which are not all business related; some exist for employees to share and discuss common interests i.e. pets. Work life balance is HIGHLY valued. Webinars are offered in which topics such as nutrition may be discussed. As mentioned in the job ad, you will receive $100 per month "Thrive cash" and (currently) $40 per month internet stipend. As far as dealing with customers, it is a major policy to HELP the customers (even delinquent and charged off customers) and treat them with outstanding kindness.To be honest I cannot say enough good things about Mission Lane. Many companies talk the talk about work life balance and how much they care about you, but Mission Lane walks the walk.
Cons
I have no cons about the company, but a couple of things certain folks might want to be aware of. The laptops we currently use are Macbook Pros and not everyone is accustomed to using Macs. If you get hired and have some time before your start date, a basic Mac class might help you keep up more easily. Also there will be numerous meetings and trainings that you need to show up RIGHT on time for, so if you tend to be a person who's always running late it would likely be a problem. I will admit as some others have mentioned that the hourly pay is a bit less than one would hope; but personally the benefits of working from home (no gas $$$, no special work clothes or shoes, no lunches out, no Starbucks runs; plus I'm not ordering takeout dinners from being too exhausted to think of something to prepare at home) seem to be making up for that.
