Is MongoDB a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at MongoDB have rated their employer with 4.4 out of 5 stars in 66 Glassdoor reviews. This is a higher than average score with the overall rating of MongoDB employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at MongoDB now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at MongoDB .

Does MongoDB pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at MongoDB with 4.5 out of 5 stars based on 66 anonymously submitted employee reviews. This is 11.8% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at MongoDB.

How happy are Customer Success Manager professionals working at MongoDB?

90% of Customer Success Manager employees at MongoDB would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Success Manager professionals have also rated MongoDB with a 4.1 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.3 rating for culture and values and 4.2 rating for career opportunities.

What MongoDB locations are top rated by Customer Success Manager employees?

New York is the top rated MongoDB location by Customer Success Manager employees.

What are the top reviewed jobs at MongoDB?

Enterprise Account Executive (137) , Software Engineer (113) , Account Executive (112) , Account Development Representative (83) , Senior Software Engineer (65) , Solutions Architect (59) , Customer Success Manager (55) , Sales (46) , Senior Solutions Architect (46) , Technical Services Engineer (44) , Corporate Account Executive (38) , Manager (26) , Consulting Engineer (25) , Software Engineering Intern (25) , Regional Director (22)

What are the pros of working at MongoDB according to real employee reviews?

"This is company that is all in on its culture and the culture is great." ((in 344 reviews)); "Great people and leaders" ((in 265 reviews)); "There are several other reason to love MongoDB and top most is the great leadership." ((in 137 reviews)); "Great benefits and company..." ((in 134 reviews)); "Great work life balance and blend." ((in 129 reviews))

What are the cons of working at MongoDB according to real employee reviews?

"Bad management and they keep you switching teams if it doesn't work out for them." ((in 78 reviews)); "They have problems hiring good managers." ((in 46 reviews)); "No 401k match which is not great." ((in 33 reviews)); "life balance is difficult to achieve" ((in 15 reviews)); "No 401k matching and equipment budget is not that high" ((in 14 reviews))

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MongoDB

MongoDB Customer Success Manager reviews

4.4

90% would recommend to a friend

(66 total reviews)

CJ Desai

Not enough data to show CEO approval

76% positive business outlook

Ratings by category

4.5

Compensation and benefits

4.3

Culture & values

4.2

Career opportunities

4.1

Work/Life balance

4.1

Senior management

4.0

Diversity & inclusion

Manager, Customer Success employees have rated MongoDB with 4.4 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have an excellent working experience there. MongoDB is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

66 reviews

4.0

Jul 29, 2025

Good company, slower promo opportunities

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great systems and truly a tier 1 sales org

Cons

Now a more mature company - people getting promo'd within 1 year on the job is no longer possible in 99% of cases.

4.0

Jul 18, 2025

Work hard and you will be rewarded

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good compensation Good investment in learning and development - you get the chance to try new things Excellent team of some of the best CSMs in the industry Structured processes and clear customer journey Strong vision and direction for CS and the company overall

Cons

Work life balance can be tough - this is a demanding role Change is constant and there can be a lot of fire drills Moving laterally into other teams isn't as easy as in other places I have worked

5.0

May 16, 2025

Great team

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great opportunities for personal and professional development, especially for those who take initiative.

Cons

As with any fast-growing company, processes and priorities can evolve quickly, which requires adaptability.

Viewing 1 - 3 of 66 Reviews

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MongoDB Customer Success Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company, slower promo opportunities

Work hard and you will be rewarded

Great team

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