Horrible place to work, unless you like ripping off your clients.
Pros
The pay was good, office hours were good and the management was nice to work for.
Cons
I worked at their Client Advisory Center which was a big title for a call center. Morgan Stanley is a horrible company to their smaller net worth clients. If you had less than $100,000 invested with them, their local financial advisors no longer got paid anything for them so they were encouraged to send them to the call center. The smaller customers get ripped off completely with very high low balance fees and terrible customer service. The training was horrible, and the ethics of Morgan Stanley are non-existent. Many of the smaller net worth clients were not very financially educated and Morgan Stanley took advantage of this. We were not allowed to tell them about the fees they were getting charged, only if they happened to look at their statement and notice the rip off. If we brought the fee structure up to the customer we could get fired. They charged these outrageous fees and hoped the customers would ignore their statements or just not savvy enough to figure it out. Horrible horrible company to work for and worse for their unwitting clients.
