Is Morgan Stanley a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Morgan Stanley have rated their employer with 4.4 out of 5 stars in 58 Glassdoor reviews. This is a higher than average score with the overall rating of Morgan Stanley employees being 3.9 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Morgan Stanley now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Morgan Stanley .

Does Morgan Stanley pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Morgan Stanley with 4.3 out of 5 stars based on 58 anonymously submitted employee reviews. This is 17.7% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Morgan Stanley.

How happy are CSA - Customer Service Associate professionals working at Morgan Stanley?

89% of CSA - Customer Service Associate employees at Morgan Stanley would recommend their employer to a friend. This rating has increased by 26% in the past 12 months. CSA - Customer Service Associate professionals have also rated Morgan Stanley with a 3.3 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.9 rating for culture and values and 4.7 rating for career opportunities.

What are the top reviewed jobs at Morgan Stanley?

Associate (1459) , Vice President (1153) , Analyst (1057) , Manager (506) , Intern (474) , Director (472) , Financial Advisor (423) , Executive Director (407) , Senior Manager (406) , Senior Associate (343) , Software Engineer (335) , Operations Analyst (288) , Client Service Associate (275) , Software Developer (251) , Summer Analyst (228)

What are the pros of working at Morgan Stanley according to real employee reviews?

"Good culture and very collegiate" ((in 2180 reviews)); "Morgan Stanley employs some great people that are excellent to have in your personal network." ((in 1939 reviews)); "Some good benefits like you can have 16 weeks paternity leave and well being leaves no matter how long you served the company." ((in 1173 reviews)); "Work life balance is good but ebbs and flows with the times and profit margins." ((in 1158 reviews)); "Pay is good and they provide accommodation which is very close to the office building" ((in 843 reviews))

What are the cons of working at Morgan Stanley according to real employee reviews?

"Long hours and requires you to be glued to your desk for most of the day" ((in 774 reviews)); "Long and late working hours" ((in 385 reviews)); "Middle management and some senior management out of their depth and often made up of staff promoted beyond their capability." ((in 126 reviews)); "Complicated office politics" ((in 105 reviews)); "Blatant Favoritism Between Leadership and Peers" ((in 45 reviews))

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Morgan Stanley

Morgan Stanley CSA - Customer Service Associate reviews

4.4

89% would recommend to a friend

(58 total reviews)

Ted Pick

74% approve of CEO

33% positive business outlook

Ratings by category

4.7

Career opportunities

4.3

Compensation and benefits

4.0

Diversity & inclusion

3.9

Culture & values

3.6

Senior management

3.3

Work/Life balance

Customer Service Associate (CSA) employees have rated Morgan Stanley with 4.4 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Morgan Stanley is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

58 reviews

3.0

Jan 14, 2014

Good people depending on the branch you work for

Csa

Recommend

CEO approval

Business Outlook

Pros

Excellent growth opportunities if you remain with the company

Cons

Difficult technology on the user experience side

2.0

Sep 5, 2013

OK

Csa

Recommend

CEO approval

Business Outlook

Pros

Decent enough company but managment does not get it at all

Cons

No flexibility at all on work life balance

2.0

Dec 14, 2011

All about the name, do not be fool

Csa

Recommend

CEO approval

Business Outlook

Pros

The company name, sponsor for licenses, benefits

Cons

No training, managers are distant, compensation is below similar positions within industry, career track is non existent, bonuses based on FA you work for... which the firm uses as a chip to say hey what you earn has no limit...but in reality it means hey we are paying you a lot less and hope your FA's make up for it.

Viewing 55 - 57 of 58 Reviews

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Morgan Stanley

Morgan Stanley CSA - Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good people depending on the branch you work for

OK

All about the name, do not be fool

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