Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MuleSoft

      Part of Salesforce

      Is this your company?

      MuleSoft reviews

      3.8

      54% would recommend to a friend

      (590 total reviews)
      avatar

      Brent Hayward

      77% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      MuleSoft has an employee rating of 3.8 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MuleSoft employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      590 reviews
      1.0
      Nov 28, 2016

      Sinking faster than the Titanic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Innovative products - Technical training is very detailed and first class - Sales orientated/driven business where everything revolves around the Sales team. - Pre IPO company

      Cons

      - In 10+ years of working in technology I have never seen a sales team and leadership that is so naive and uneducated in how the products work and function. The sales team is lazy and will blame everyone around them for their shortcomings if they miss target and unfortunately management have the same view and will blame everyone else but the Account Managers. - Lack of leadership from the top down is critically damaging the business in all areas - culture and morale are at an all time low; leading to many high achievers leaving the organisation. - Too many politics for an office of 40-50 that again is impacting culture. - Career progression: There has not been one internal promotion across all teams in my 18-24 months at the organisation in Asia/Pacific. - The company, from my knowledge, does not do anything to give back to the community where as most established organisations will sponsor a charity or spend some amount of time helping the broader community four or five times a year. - There is little to no flexibility in working remotely even if you have young children. - No communication or direction about the strategy for the future within the APAC region.

      avatar
      MuleSoft Response
      9y
      I am sorry that your experience with MuleSoft is not delivering what you want in terms of engagement. My time is always available to speak with you directly about the issues you are raising here. I would be delighted to work with you to understand how together we can make a difference. I have to say that the facts don't support a lot of the statements here - so perhaps there is a mismatch of expectations. The sales team and the business generally in Sydney is having a stellar year and there seems to be little reason why there is a need to 'blame' others. The recent Engagement Survey shows that whilst we always have improvements to make; by and large the team is engaged and enjoying what they do. They have great confidence in the overall leadership of the business. We also now have a team of employee's in Sydney (and indeed APAC) - known as the MulePac who are focused on making MuleSoft an even better cultural experience. This is awesome because its not management driving this on a top down approach. The turnover in staff has been at 'normal' levels and whilst its always distressing when it doesn't work out, we understand that MuleSoft is not for everyone. I hate it when it doesn't work out but it happens in any business. I can immediately think of many promotions within the team in Sydney - both in line promotions as well as promotions to leadership roles. Our AD Leader is an internal promotion; our Support leader is an internal promotion; one of our Engagement Mgr's is an internal promotion and we have many who have been promoted in line within their function. Finally, most of the team would not agree on the communications front. With weekly team meetings; monthly updates on the APAC business; bi weekly Field Radio sessions; monthly Q & A sessions with the CEO and other smaller team meetings many feel that there is almost too much communication. We can always make improvements - no one in the leadership team believes we are perfect. But feel free to come and speak to your manager or to me directly - we are always looking for feedback on how to improve. And whilst I love the passion, help us to fix what you see is not working and don't stand on the sidelines. That's being a Muley! Regards Will Bosma
      5.0
      Nov 22, 2016

      An adventure into uncharted waters

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are extremely hardworking, and the hiring bar is really high. In the beginning, sometimes you feel like you don't belong there because you're constantly trying to understand different methods and tools, but once you catch up and get in the groove, the rocketship has made space for you too. Since we're exploring into uncharted waters and trying to scale we're constantly trying out different methods and technology - it's exciting to keep learning new software.

      Cons

      Because high growth makes things a bit messy, some people might be discouraged by how things move. Either we're trying to figure out what the best technology stack is or we're seeking to implement a new process; operations may be choppy and create unnecessary bottlenecks.

      avatar
      MuleSoft Response
      9y
      Thanks for the feedback! Career growth is definitely critical and as it's something that we've continued to place more importance on as we've grown. People should be able to grow both in their role--through challenging work, great colleagues and coaching from their manager--and beyond by moving into different roles across the company. We've started quarterly check-ins which are meant to ensure that regular career conversations are taking place and want to continue to find ways to support growth. In addition to speaking with their manager and other leaders, employees should also feel comfortable reaching out to People Ops as well.
      5.0
      Nov 19, 2016

      Professional and personal growth

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is what it feels like to be driving and riding a rocketship. You will be surrounded by some of the thoughtful, intelligent professionals you will ever encounter. Everyone raises the bar for each other. The pace is intense and you will be constantly challenged. The leadership is exceptional and brings the best out of people. One thing is sure: you will grow professionally and personally from working here.

      Cons

      This place is not for everybody, and not for the faint of heart. You need to be in the right mindset and be able to keep up. You'll need some serious time management skills and be able to think on your feet. Process / infrastructure is perpetually catching up with the business, so be prepared to drive every detail yourself in order to get something done (e.g. closing a deal, introducing a new product or hiring someone).

      avatar
      MuleSoft Response
      9y
      Thanks for your review! I share your perspective on the immense challenge and rewards. Keep up the good work!
      Viewing 460 - 462 of 590 Reviews
      Related searches: MuleSoft jobs | MuleSoft salaries | MuleSoft benefits | MuleSoft interviews | MuleSoft conversations
      ReviewsMuleSoft reviews

      Glassdoor has 681 MuleSoft reviews submitted anonymously by MuleSoft employees. Read employee reviews and ratings on Glassdoor to decide if MuleSoft is right for you.