NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,902 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jun 11, 2025

Disorganized

Recommend
CEO approval
Business Outlook

Pros

Great community in Cochrane, lots of friendly regulars

Cons

No room for growth, closed mindset

3.0
Jun 5, 2025

Working at NAPA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

Severely understaffed and some archaic business practices.

1.0
Jun 3, 2025
Recommend
CEO approval
Business Outlook

Pros

My manager was one of the best in the industry with knowledge and customer service. Really cared for her employees. Some of the regular customers were awesome.

Cons

Owners tie the hands of their managers, They micro manage worse than a McDonald’s. They don’t care about the people making their money for them. Have to pull teeth to get a raise, owners can’t figure out what they’re doing. The parts are cheaply made and on the more expensive end. I know this because of the mass amounts of returns for defective parts I recieved in the 3 yrs I was there. Policies violate constitutional rights over and over. Owners backstab all their employees to make sure they are lining their pockets. Disgusting greedy people. Pay is the worst in the industry. This position has now gotten to the point we’re no skill is needed. More for high school kids that don’t know any better.

Viewing 52 - 54 of 1,902 Reviews

Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.