NAPA Auto Parts reviews

3.4

48% would recommend to a friend

(1,903 total reviews)

Will Stengel

47% approve of CEO

38% positive business outlook

NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,903 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Jun 21, 2014

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Good work environment and fast paced. Good salary and very goo support system.

Cons

There are not enough growth opportunities available. Advancement is based on sales and in a down market times your pay and opportunities are none existent.

2.0
Jun 7, 2014

Not A Job for Everyone

Recommend
CEO approval
Business Outlook

Pros

If the automotive industry is what you want for your career, then Napa is great. Employees are trained fairly often in a variety of automotive areas, giving skills that can be carried to other opportunities in the industry. Communication between corporate and retail is thorough and generally timely, ensuring there is no confusion as to upcoming policy changes for example.

Cons

Corporate does not seem to listen to feedback from employees at the retail level. I don't know if its all stores, but It often ships more stock to stores than there is reasonable space, which creates safety hazards. On that note it seems that OSHA safety rules are generally not enforced or regulated. And it often creates more work than can reasonably be handled by the given number of employees on any given day. The overall pay range is not very competitive at all. And any incentives to motivate employees are purely to drive sales, such as a promotional quota of a given product. However, the goal to drive sales yet paying employees often times non-livable wages seems a little unfair. Lastly, not a fan of their highly conditional eligibility for healthcare benefits. Again it just makes the company look more interested in the bottom line when not all employees get the benefits.

3.0
Jun 6, 2014

Stable environment and great benefits

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employees keep a positive attitude which is nice in a support environment. The benefits are top notch and they are very good about the family/work life balance. The managers encourage teamwork and most everyone is willing to go the extra step to help another co-worker.

Cons

There are not a lot of growth opportunities on the Corporate side. What used to be a customer oriented support center has now become a numbers based call center.

Viewing 1789 - 1791 of 1,903 Reviews

Glassdoor has 1,960 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.