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      NAPA Auto Parts

      Engaged Employer

      NAPA Auto Parts reviews

      3.4

      48% would recommend to a friend

      (1,902 total reviews)

      Will Stengel

      47% approve of CEO

      38% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jan 28, 2014

      Unappreciated and unsafe working conditions

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fellow employees have been great peers. Most are eager to help. There will always be difficult customers to deal with, but the majority have been great which makes you want to help that much more. Have made many new friends amongst our customers.

      Cons

      Reduced all part-time working hours while raising qualifying hours in order to cut all part-time employee healthcare benefits. For the most part have stopped hiring full-time employees, especially in the neighborhood stores. Believe the main reason is to keep from paying any benefits. Forgot when last received any type of a raise. Delivery Drivers are the least paid, often required to use vehicles in need of repair and work in unsafe stores.

      3.0
      Jan 27, 2014

      Good Company But Watch Out For Local Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee discounts on parts, some of the shops give discounts for labor to NAPA employees. Coworkers are good people to work with as a rule. Company has an excellent reputation among mechanics. They really go the extra mile in customer service. A number of car dealers that brag about using genuine factory parts are getting some of their parts from NAPA. Room for quick advancement because of turnover. Long term employees seem happy with the company and their compensation.

      Cons

      The people I worked for own a large number of NAPA stores in this part of the state. Most of the drivers work part time and are retired types with many years of experience in the workplace.To a man, they all said that these were the meanest, nastiest people they had ever worked for. I don't know how other NAPA franchisees are, but the ones I worked for viewed their drivers with suspicion and thinly veiled contempt. Starting pay is low and turnover is high. Commercial customers constantly complain that prices are too high.

      4.0
      Jan 24, 2014

      fun learning environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      you learn a lot about cars through employment as well as a lot of opportunities to advance in the company.

      Cons

      can become a boring working environment due to the ups and downs of the retail industry. not a very steady flow of customers.

      Viewing 1813 - 1815 of 1,902 Reviews
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      ReviewsNAPA Auto Parts reviews

      Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.