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      NAPA Auto Parts

      Engaged Employer

      NAPA Auto Parts reviews

      3.4

      48% would recommend to a friend

      (1,902 total reviews)

      Will Stengel

      47% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      NAPA Auto Parts has an employee rating of 3.4 out of 5 stars, based on 1,902 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAPA Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Jun 9, 2024

      Don’t let this job cost you your health

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits, standard for the industry.

      Cons

      NO WORK LIFE BALANCE. The Columbus area is extremely understaffed and they are not hiring enough counter people or managers. Counter clerks need to travel from store to store to cover shifts. Managers are stressed because they’re working 6-7 days a week, 12h days with no overtime since they’re all salaried. This has been going on for almost a year and getting worse by the day since they don’t hire more employees, people are getting overworked and quitting left and right. If you’re an assistant manager or manager you will never have time for family and friends, PTO is part of your benefits but you can never take it due to understaffing. If your store is a little slower and you feel like you can catch up or catch a breath, they will send you out to help another understaffed store, and if you don’t volunteer their regional manager calls your store and tells you that you HAVE TO GO.

      4.0
      Nov 14, 2023

      Surprisingly Decent Corporate Life

      Associate manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working in corporate, NAPA doesn't FEEL like its corporate most of the time. Despite being a massive, international company, it honestly feels like working with a nice, mid-sized company where you're on a first name basis with most of your coworkers. Everyone I've worked with has been incredibly friendly, receptive, and accommodating. Salary, benefits, and perks are all good (not great mind you, but definitely good for the area and time). There's a ton of support systems in place for employees and they provide us with actually good (and free) meals as of this writing. It doesn't hurt too that being in the auto industry, there's pretty strong job security.

      Cons

      Leadership at the executive level is just frankly out of touch. I don't believe it's malicious or nefarious in nature, but the fact that most of these people started by working in the field and have ideas about business that are fresh out of the 80s is something that really needs to change. A "simple, handshake agreement" doesn't really fly anymore. While the field has incredibly valuable insights, it often drives decision making in frankly bizarre ways. What one store says in the middle of rural Kansas or what one store in the heart of NYC says is working or not shouldn't be end-all-be-all or the basis for your wide-scale, international strategies.

      3.0
      Apr 11, 2021

      Top down management

      Wholesale manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer base consisted of good hard working independent owners who continually wanted to grow their business. Standard benefits, 401k, insurance, etc.

      Cons

      Top down management. No upward flow from the field. Not allowed to criticize or would be deemed “not a team player”. Customer service no longer exists to the jobbers. 80% of jobber calls were heavily tinged with negative comments about Napa. Unrealistic expectations: 100 dealer calls per month, plus staying up to date on micromanaged driven multiple, redundant excel reports.

      Viewing 25 - 27 of 1,902 Reviews
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      ReviewsNAPA Auto Parts reviews

      Glassdoor has 1,959 NAPA Auto Parts reviews submitted anonymously by NAPA Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if NAPA Auto Parts is right for you.