NFP reviews

3.6

64% would recommend to a friend

(646 total reviews)
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Douglas W. Hammond

66% approve of CEO

61% positive business outlook

NFP has an employee rating of 3.6 out of 5 stars, based on 646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NFP employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

646 reviews
1.0
Mar 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Easy interview other than that no pros.

Cons

Worst culture and management No proper trainings given to the new hires No work life balance

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NFP Response
3y
We're sorry your time with us fell short of your expectations. Continuously improving the employee experience is always a priority for us and your feedback will help guide our efforts to enhance various elements of the NFP experience.
1.0
Nov 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Hard work, dedication and accomplishments are sometimes verbally acknowledged and celebrated

Cons

1. Diversity is highly lacking. Mostly older white males in leadership positions. Basically no POC/minorities at the office where I worked. A laughable percentage of women hold senior leadership roles. 2. Technology is impractical and archaic limiting productivity and automation. It is not accommodating of the needs of all roles. Most of the technology service team lacks basic knowledge and is extremely inefficient at solving problems in a timely manner. 3. Non-executive salaries are below industry average despite rapidly growing profits being constantly celebrated. 4. A lot of nepotism going on, applicable both to companies selected for outsourcing, as well as employee hiring and promoting. Prizes in company events will be won by friends of event organizers year after year in what we are made to believe are raffles. 5. Senior leaders can and will request assistance in personal projects knowing that the other person is not in a position to say no. 6. Working overtime is common due to inefficient and lacking resource planning. To minimize expenses, lower-paying service roles are made exempt in an effort to evade compensation of extra hours. 7. A yearly bonus based on performance is sold to you as a perk during the hiring process but you may very well never see this bonus materialize despite being acknowledged that performance was exceptional because “it is discretionary”. 8. HR may and will not abide to verbal agreements made throughout employment negotiation because these were vaguely described in writing or simply omitted from paperwork. 9. Overall hierarchical, cliquey and cult-like mentality that sets no limits to capricious demands of higher-ups and leads to the burnout of those who service them. 10. Manipulative discourse that makes employees believe they are cared for when in reality, making a profit is the only thing that matters and this comes mostly at the expense of underpaying and overworking employees that are lower down in the corporate ladder.

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NFP Response
3y
We appreciate honest feedback and are sorry to hear you didn't have a good experience with us. People are at the center of our culture and we value our employees and celebrate their differences and contributions. We hold ourselves to extremely high ethical standards and strive to create an environment of belonging that respects employees, our clients and our vendor partners . There are concerns raised here that we take very seriously. We will always encourage anyone with concerns to speak with their Manager, HR Business Partner, Office Leader or Regional Leader. If they're not comfortable with these options, they can use our confidential and anonymous reporting hotline, which is 855-296-9085, or reach out to me directly. All feedback is reviewed carefully, investigated thoroughly and used to drive improvements across our organization. Thank you. -Mary Steed, Chief People Officer
1.0
Oct 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay is good

Cons

Zero Work life balance They say one thing and do the other Management are bullies, they are not accommodating and try to get rid of you when you stand up for yourself. Taking a unpaid leave of absence is based on your performance. This is in their handbook lol. They are trying to go back to the office full time, so if you are looking for remote or a balanced hybrid model then this place is not for you. It’s a toxic call Center environment, you account for every minute you are not on the phone. They want a robot for an employee

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NFP Response
3y
Thank you for taking the time to leave us a review. It is NFP's culture to support our employees and we're sorry you didn't have a good experience. We work hard to create an environment which values our employees treating them with respect. Bullying is never ok. If this is happening, we encourage our employees to speak with their Manager, HR Business Partner or call NFP's confidential and anonymous hotline at (855) 296-9085 to report it. -Mary Steed, Chief People Officer
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Glassdoor has 748 NFP reviews submitted anonymously by NFP employees. Read employee reviews and ratings on Glassdoor to decide if NFP is right for you.