They treat their customers great and their employees like garbage
Pros
+ good benefits + opportunities to advance + free soup
Cons
From my experience in Claims I've learned that NJM expects their employees to be perfect yet they dump an extraordinary amount of tasks upon them that makes it nearly impossible to be "perfect". When another department is falling behind they will dump their work onto you, even if you have little or no training. Then they will scold you for doing a less-than-perfect job. NO recognition for a job well done, ONLY negative criticism. The micro-managing will drive you nuts. Managers talk down to you like a child with little or no respect. Most employees are on some sort of medication in order to handle the stress. It's not unusual employees to go on stress leave and not come back. No one shows any appreciation for the work that you do correctly. Employees talk very openly about how poorly the department is run and how unhappy they are. The managers realize all of this and laugh it off. Most people stay because they feel they are trapped and cannot find anything else that will match their bloated salaries. Make sure you leave with your final check in your hand because they will take their sweet time mailing it to you. Good luck working in misery