If you value your mental health, run.
Pros
Benefits, in the last 2 years they are dwindling away at what they cover, so the healthcare options now are not as great as they were a few years ago. Free soup daily. 401k Coworkers are really nice and supportive, if you can find time to actually talk to them between calls.
Cons
Personal lines dept is micromanaged to death. they bring you in with the promise of growth and the salaries but there's no growth here. It's internal but there's a lot of neoptism that goes on there. Supervisor says one thing and another supervisor says something else, you don't know what is the best way to conduct yourself during calls. If you have a mental illness, be sure to be protected under ADA/FMLA because they do not care about you or your illness, you're one breakdown away from losing your job. You're in a "team" but most of the time it feels lonely and like you're ostracized from the group. Save yourself and run away from this place.