NSF reviews

2.7

42% would recommend to a friend

(521 total reviews)
avatar

Pedro Sancha

35% approve of CEO

40% positive business outlook

NSF has an employee rating of 2.7 out of 5 stars, based on 521 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NSF employee rating is 27% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

521 reviews
2.0
Jun 24, 2024

Failure to Communicate

Recommend
CEO approval
Business Outlook

Pros

There are some truly amazing people at the ground level that make this company run. Decent FTO policy for new employees. Benefits match other companies. DEI

Cons

Upper management has gone through a complete turnover in the past few years. Since then they have shifted their focus to run the company with a new mindset of profit above all. Which can be fine but they seem to focused on short term goals with little long term planning. The idea of project management and change control seem foreign to them. The biggest failing is in their ability to communicate. In my last year and a half there I received little to no direction from anyone above my boss. No directions from the quality director on how to manage Quality in the company and little to no interaction from the VP except a quarterly newsletter. Other departments had regular town halls and meetings. And then the upper management has been so bad at communicating what is going on to everyone else it’s become a joke within the rest of the company. They have started to get a little better at the local level but overall it’s pretty bad. There is also little opportunity for growth for senior members. In my last years there, when it came to set personal goals I was basically instructed to just try and figure something out to work on. Upper management couldn’t give a clear picture on what skills would be needed going forward. I was able to earn a decent amount there but many others are probably under paid. I had no opportunity for advancement though unless my boss was going to retire. The only time I did put in for a senior role I was immediately rejected in favor of an outside hire that the VP previously knew. I may not have been the perfect fit but would have liked a chance. The company continues to change policy at a detriment to workers. At the beginning of this year they increased required time in office at the same time as moving personnel around and requiring shared office spaces. If there isn’t room for people, then why force them in more? When asked if they can assure no additional changes, the CEO only replied with a statement about death and taxes.

1.0
Jun 30, 2021

Lost its way a little

Recommend
CEO approval
Business Outlook

Pros

Whenever you speak to any customer or regulatory facing personnel involved in Water, Food, Health Sciences, Testing or Certification you will immediately appreciate our experience, professionalism and mission. This is a global trait of NSF technical, customer service and operations personnel.

Cons

Unfortunately an over-burdensome transformation has created conflict and confusion that has precipitated into a sub-culture of tension between Ann Arbor centric 'functions' and the people who deliver services to customers, regulators and consumers globally. Reflecting upon the situation it would appear that a mandate from the CEO and SLT for creating an organisation design 'fit for the next 75 years' has exposed ulterior motives, fostered and enhanced mistrust amongst colleagues and exposed a very clear Achilles heal of the business in that functions genuinely and unwittingly believe that they know how to run global business more than the very operators that built the teams, services and customer base that are now being decomposed by this process. Ultimately this has lead to an exodus of key people from critical customer and regulator facing roles thus leaving behind functions believing that the cost-saving exercise has been a success but with customer facing teams now without their true north and seriously considering their future(s) and customers and regulators doing exactly the same.

1.0
Mar 4, 2021

Can't be trusted

Recommend
CEO approval
Business Outlook

Pros

A meaningful mission, when the company chooses to focus on it.

Cons

In the midst of a more than year-long "Transformation" that left all employees (except senior leadership) with very uncertain futures. Pre-pandemic, spun the transformation as not a reduction in force with little to no job loss. Post-pandemic, used the transformation as cover for large-scale and cost-saving layoffs of talented people. As part of the transformation, new jobs were created which were filled with mostly new hires, while current employees were left in uncertainty. Now that all the layoffs have subsided, senior leadership seems to think they can sweep the loss of talented co-workers under the rug and try to dazzle with tone deaf communications that focus all on the bottom line and not the employee. This leaves a person cold and wondering just how stable this place actually is, if they have to work so hard to sell employees on sticking around.

Viewing 22 - 24 of 521 Reviews

Glassdoor has 639 NSF reviews submitted anonymously by NSF employees. Read employee reviews and ratings on Glassdoor to decide if NSF is right for you.