NTT DATA reviews

3.7

75% would recommend to a friend

(19,423 total reviews)
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Abhijit Dubey

79% approve of CEO

62% positive business outlook

NTT DATA has an employee rating of 3.7 out of 5 stars, based on 19,423 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NTT DATA employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

19K reviews
2.0
Oct 26, 2015

Dimension Data the Dinosaur

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Global company with a strong sense of giving back to the community. Good benefits and flexible schedules. They have the potential to become a relevant company if they can think differently about technology.

Cons

Toxic work environment especially for females. The office politics create a dysfunctional culture. "Insiders" are rewarded while new employees are left to wither on the vine. Company meetings consist of canned speeches, while the real deal-making goes on behind closed doors or offsite. Customers reluctantly do business with "DiData" because they are not allowed to purchase direct from vendors. DiData adds a markup to a product and then refers the sale to a distributor. They are a Non-value added re-seller. Top management has an "Ivory Tower" mentality. They are very very smart but removed from the field.

1.0
Jun 10, 2015
Recommend
CEO approval
Business Outlook

Pros

I used to work for YUM and worked there for 5 years. Then NTT took over and it got really bad. Almost everyone I knew left. I left within the year. I really can't think of any pros.

Cons

- They use offshore a lot and their offshore staff is not as talented so you are left to do all the work - no significant raises unless you get a job somewhere else and then they usually counter. - No communication between higher management and regular employees. We found out about important news through gossip rather than from management. - No flexibility. - You are basically a consultant for other companies and if you don't get placed anywhere, you get laid off or placed somewhere where you don't want to work. No say in what you want to do unless you want to get fired. - They keep acquiring companies and their portal system is a mess and everyone is feeling lost.

1.0
Apr 29, 2015
Recommend
CEO approval
Business Outlook

Pros

I honestly cannot think of a single pro. This is absolutely the worst place I have ever worked. I suspect the overall rotten atmosphere is caused by the origins of the company. That is, NTT Data in Japan, the parent company, decided it wanted to be a major player in the global IT market. To do so, it had to become active in the US market. Consequently, it went on a buying spree in the US purchasing several US companies of various sizes and cultures. Initially, each acquisition was allowed to function more or less autonomously. But then one day, all were thrown together into a single unified company. The cultures of the individual companies were destroyed overnight and were replaced by an uncaring, pass the buck culture. Operationally, employee support processes ceased to work. It was a mess and it has not improved much over the course of 2-3 years. In short, this company is less than the sum of its parts which is a reflection on upper management and is truly sad

Cons

- Be sure to ask the recruiters about the bench policy! (I doubt they volunteer this. It applies to everyone, even salaried employees.) Basically, if you're hired for a project that ends, you have approximately 2 weeks to be assigned to a new project or you will be placed on unpaid leave for a while; forced to draw down any vacation; and eventually be terminated after only a very few weeks. I suspect this policy is a product of the body shop mentality of the company. - If you resign from NTT Data, they will not pay out accrued vacation. This says a lot about their approach to employees. That is, employees are a cost to be minimized as opposed to a resource to cultivate. - The company seems to be successful at talking over IT operations of clients; sending much of the work offshore as they replace the former US employees; and then keeping the operations running. On the other hand, the company appears totally incapable of successfully running projects that have to come up with something new such as a custom application for a client. The project management is terrible. - Once projects get into trouble, employees are urged to work untold hours with empty promises of "We'll make this up to you later." Also, executives may show up to try to find solutions to the problems but the executives speak only to project managers. They do not ask those in the trenches about problems. I know of several projects that were essentially abandoned after 1-2 years of effort being expended with little or no results. What is worse, NTT managers fail to even attempt to learn from their mistakes. They just move on to another project and commit the same mistakes. (Prospective clients: BEWARE! ) - Support for many H/R issues and operational items (time sheet management, PTO balance maintenance, etc) is done offshore.. The offshore support staff is consistently missing in action, It can take weeks or even months to resolve the simplest of issues. Onshore management does not appear to be able to improve the situation and appear resigned to tolerating it. Onshore management has literally said "That's just the way it is, We have no influence over these people." - The company pretends to be a employee friendly. By this I mean there are always two policies - the stated policy and the real policy. For example, the company loves to talk about the importance of employee career planning and the importance of the annual appraisal process. This stated but essentially fictitious process/policy has major flaws First, the items employees list in a so-called career plan will almost certainly be ignored. The appraisal process is pretty much a joke. While it might play a minor role in determining the meager raise, it is on all other counts meaningless. Managers seem more inclined to treat these processes as annoyances to get out of the way as quickly as possible with as little real thought as possible. This is the real policy/process.

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