Does National Interstate pay their employees well?

According to anonymously submitted Glassdoor reviews, National Interstate employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at National Interstate. This rating has been stable over the past 12 months.

How satisfied are employees working at National Interstate?

76% of National Interstate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Interstate 4.2 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at National Interstate?

Claims (13) , Claims Adjuster (6) , Claims Specialist (6) , Underwriter (6) , Claims Supervisor (4) , Claims Representative (3) , Marketing Representative (3) , Senior Claims Examiner (3) , Underwriter I (3) , Analyst (2) , Anonymous (2) , Claims Examiner (2) , Compliance Specialist (2) , Data Scientist (2) , Manager (2)

What are the pros of working at National Interstate according to real employee reviews?

"Most people are great" ((in 23 reviews)); "Good benefits and hybrid work arrangements." ((in 13 reviews)); "Hybrid Schedule leads to good work/life balance" ((in 11 reviews)); "Company culture is great." ((in 7 reviews)); "Great coworkers." ((in 7 reviews))

What are the cons of working at National Interstate according to real employee reviews?

"Management does not care about you." ((in 13 reviews)); "Pay is low and hard to refer someone to this company" ((in 12 reviews)); "Upper management is absolutely atrocious and are all out to stab each other in the back so they can advance." ((in 7 reviews)); "No flex time but you can pick the shift you work (in most departments)" ((in 5 reviews)); "Management targeted these capable supervisors and technicians over the last few years and forced them out." ((in 5 reviews))

What are employees saying about National Interstate layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Interstate layoffs and their outlook for job security at National Interstate in 2026.

What are the top reviewed National Interstate locations?

Richfield , Cleveland , Cincinnati , Virginia Beach , Fenton , San Diego , Hyattsville , Orange

National Interstate reviews

4.1

76% would recommend to a friend

(215 total reviews)

Tony Mercurio

87% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

National Interstate has an employee rating of 4.1 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The National Interstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

215 reviews

1.0

Mar 13, 2014

1980 timewarp from company culture to technology

In witnessprotection

Recommend

CEO approval

Business Outlook

Pros

Many nice people and hard workers thinking it must get better but does not.

Cons

A complete dead end unless you are cute and in your 20's and only in a tacky way. Not classy at all. A clique of a half dozen people somehow are the ones getting promoted. Anyone over 35 gets fired. Piles of unshredded documents and managers who put a target on you if you try to improve or fix anything. Employees will get fired to cover the company's butt for a mistake that was made in the process not by the employee. Company runs 8-5 and 12-1 lunch. No exceptions. Who cares if you are in another time zone.

3.0

Feb 27, 2014

Business as usual.

Senior examiner

Recommend

CEO approval

Business Outlook

Pros

Easy access to the Richfild location. Most of the senior examiners are well-qualified, so their work product is good.

Cons

Management prefers yes-men for supervisory positions, and favoritism is obvious. Management is not open to new ideas. Incompetence is tolerated. Salary is based partially on seniority, which is obsolete. There is no technical claims training for claims adjusters with limited skills. There are too many managers. Too many managers review the same claim files. The claims manager has no relations with rank & file. Vacation time is minimal for the industry. There is no flex time. The employer 401K contributuion is minimal, and you have to wait until the end of the year.

2.0

Feb 20, 2014

Life in the Early 80's

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lunch program, Good people who want to do a good job for the customer. Location of the office relative to commute

Cons

Favoritism and politics are a hinderance to identifying real talent. Mentality of management is a throwback to the 80's....promotions and lateral moves have nothing to do with achievement and skillset.

Viewing 106 - 108 of 215 Reviews

Jobs at National Interstate

Claims Operations Associate II

Workers Comp Senior Claims Rep Remote-NJ PA MA

Claims Operations Associate II

Richfield, OH

View job

Claims Operations Associate II-Hybrid

Associate Underwriter I