25 hours a week now the standard.
Individual concerns are dismissed. "Not my problem" attitude from management.
Individual accountability, especially for management, is zero. Everything is blamed on technicians- technicians are expected to perform managerial duties on top of their normal ones. When they perform well at both, the managers get the credit and performance bonuses. When they do their job well but fail at management duties- communicating with customers, solving problems in the field, managing job materials, correcting quote information, correcting typos in instructions given, correcting large mistakes in instructions given, they are failing to meet expectations. When they exceed at managerial duties but fail at their own, often because their time is spent on managerial tasks, they aren't productive enough or performing well.
Company would previously bend over backwards to ensure employees had what they needed. Pay advances if a bill hit suddenly. Borrow a work truck if your personal vehicle was broken. Employees wouldnt just be trained, but cross-trained in multiple roles to ensure they would always get their 40 hours.
Experienced veteran employees are now stuck with 25 hour weeks, while the company is hiring for jobs they can do. It's disrespectful and terrible for business.
Unfortunately this has caused the company to bleed field leadership, experience, and talent. Which only makes their lack of training capacity more critical. They still expect technicians to be completely field educated with nobody left in the field to educate them.