Pros
Great marketing to targeted audience Dedicated workforce who try to do the right thing
Cons
Employees are treated like expendable commodities. Input based on travel industry experience is belittled and frowned upon. Customers are leaving in droves as are employees. Deplorable working conditions with agents considered under performing when taking less than 3 simultaneous chats. Travelers stuck at airport without tickets. Leadership repeating same mistakes and expecting different outcomes. Adding leaders who were fired elsewhere for harassment (in line with make dominant culture - not surprising). Finally adding diversity in some leadership positions but dismissive attitude towards those new hires who bring good ideas to the table. Toxic may be used too often these days — but it is fitting here — heinously toxic and debilitating to be exact. Sneaky back stabbing / distaste for their own employees/ facade in front of clients. No fixes to agent tech…. Overall awful place to work.
