Navan reviews

EVERY SINGLE EMPLOYEE IS BURNED OUT. Half of my travel agents team (experienced and senior TA), me included, left within 1 year of starting the position with a salary way above the median and top-notch benefits due to the quantity of overwork expected. They want 24/7 support so expect to work on Sundays, bank holidays, starting as early as 8AM and finishing at 7PM with a 30 minutes lunch break (1 extra minute meant a bad KPI review for the week). You are expected to handle 3 chats and one call at the same time with complex cases including multiple passengers or refunds, etc. all within less than 8 minutes. It's clearly impossible to maintain the KPI and provide a satisfactory service at the same time you end up with mid or low tier KPI performance while working +9hrs a day. Same goes for the sales reps, CSMs, software engineers, by first hand accounts.

- Leadership team has a huge front about caring for the company - When COVID struck the US, we were one of the last companies to switch to remote work because "it's better to work in-office" - There has been such a high turnover rate that it's clear the culture has an incredible amount to be desired - Leadership team can't do anything but brag about themselves while backstabbing their loyal employees