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      Navan

      Engaged Employer

      Navan reviews

      4.0

      76% would recommend to a friend

      (1,011 total reviews)
      avatar

      Ariel Cohen

      77% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      4.0

      Career opportunities

      3.9

      Culture & values

      3.8

      Senior management

      3.7

      Work/Life balance

      Navan has an employee rating of 4.0 out of 5 stars, based on 1,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Feb 21, 2020

      BEWARE- employee happiness awards mean nothing

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel stipend Free lunch M-F Commuter Stipen Coffee bar (HQ) Great people

      Cons

      Pressure clearly comes from the top. People are not fully themselves at TripActions. It’s all about “how good do I look” rather than integrity, honesty, grit, work ethic. New ideas are not welcomed by upper management. Really do your due diligence when looking at TripActions. Ignore employee tenure (think company stock for early employees) and c-level team experience. This company is built on “trust & transparency” yet they aren’t honest about how comp structure works in recruiting. It is based on the performance of the CSM team. Which creates unnecessary tension. The way I was told I’d get promoted is if I “shout out people in Slack”. The sales org is so confusing. Other departments I’d say things seem pretty great. Revenue team is misleading, the execs don’t care about the IC’s, and they are closed minded. The CRO preaches buzz words with no emotion behind it. It seems to be scripted to “try to sound real”. If the comp plan is not explained to you in the interview.... that should tell you more than anything. It’s hard to know who to trust there. I’ve felt that way since day 1. Need to be careful

      2.0
      Feb 7, 2020

      It's like having a horrible call center inside a great company

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      TripActions in general, is a great place to work for: cool offices, nice food, travel stipend and other good perks. If you are NOT a Support agent, you have great chances to develop yourself and climb within the organization.

      Cons

      Support is basically like having one of the worst call-center companies within TripActions. You still have the same perks as everyone else, but you deal with SLA-obssessed managers and overworked colleagues. If you only take one chat at a time, you are an underperformer. Tier 1s and Tier 2s are equally overworked, staff have to deal with the false promises made by management (chats answered within 60 seconds), which are impossible to fulfill with stressed out, overworked staff, high absenteeism, stress, burnout, etc are common. Most of your days you have to deal with 2 or more customers simultaneously, total madness. Have you ever watched that Walking Dead episode when Negan kills Abraham, praising him for "taking it like a champ"? That is what you get from managers when you're able to handle multiple customers simultaneously... "X is taking it like a champ!" Support staff will never have the chance to grow internally, all career opportunities are Tier 2 and Tier3 (queues agent), lead and manager. Nothing else.

      avatar
      Navan Response
      6y
      Hi there. We want to thank you for providing your feedback. While we wish your experience was a more positive one, we appreciate you sharing with us, and helping us to improve how we operate. Fostering career development and providing growth opportunity is important to us. As we are a growing company, there are many opportunities for our employees that contribute to the success of our business. Your quarterly check-in with your manager is a great time to explore and discuss where your skills and your passions intersect. We are actively hiring for Support Agents an effort to provide an even better experience for both our customers and our employees. If you have additional feedback or thoughts on how we can continue to improve, please reach out to the People team. Thank you!
      5.0
      Jan 31, 2020

      Great company, Great people!

      Sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience at TripActions. I can't say enough about the leadership, company values, the employees, benefits, and culture. I ended up changing industries/careers which is why I left, but if you are considering applying for a position or taking a job there, do it!

      Cons

      there is always room for improvement-however none really come to mind

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