Navan reviews

I think the other negative reviews paint a better picture than I could ever surmise, but just do yourself a favor and do not join this company as an Account Manager or Customer Success Manager. They recently laid off 6+ reps and are already looking to fill the same position. Buyer beware as this is extremely sketchy. My time at TripActions was a total bait and switch. My role reverted back to responsibilities that I was told were removed from the day to day during my interview process. During the interview process, the removal/changes of responsibilities were even highlighted as a positive by leadership members who were then fired within my first few months. The current org leadership is awful, they do not care about you or you well being. I had 3 managers in my first 5 months in the role and my book of business changed more times than I can remember. The CS/AM organization is completely self-centered and does not show any true care for their customers. They are always thinking about what is best for them and do not care how messaging, change, asks, etc affect their customer and how the customer views their rep. I constantly felt uncomfortable with the asks leadership demanded we request from clients. Please read all of the other negative reviews as they do an incredible job of describing my time at this company.

TripActions/Navan is more of a cult than an actual company and just like any cult if you're not completely devoted to the cult you're going to be miserable here. This company is 8 years old and we still use the "we're still a start-up" excuse to wash over every stupid thing we do, including the new ludicrous name change. We change direction so often as a company we have no idea what we want to be. Yesterday, we were a travel platform. Today, we pretend to be a fintech but we're miserably failing at both. Our product roadmap is all over the place with massive engineering delays, no CS support and a company ravaged by growing attrition. The starting salary for AE's is about 20% lower on average compared to other companies. We sell you on an IPO that will never happen because we fall short of so many qualifications to be a public company. Sales is a revolving door, where in come young enthusiastic candidates and they burn out and leave just as quickly. Our compensation model has changed so many times since I've been here that I lost track. Comp model is now consumption based so if customers don't use the product because of the many bugs they find, you won't get paid on deals that you closed!! New hires are asked to write meaningless Glassdoor reviews in a pathetic attempt to increase our Glassdoor rating, instead of management actually doing something to fix the company. Speaking of management it's all incompetent and corrupt. Management here is a nepotism-based system with tenure and who-you-know replacing actual leadership skills. You will not find role model leadership in the Austin office, just incompetent unskilled management with no substance that play politics and are walking HR violations. Also there's no shortage of incompetent management at other sites and levels though it is pretty much the same all over the company. There's no Chief People officer or management training!!! Politics, toxicity, who you know and what group of friends you have and where enable your success as much as hitting your quota. "We all fight each other with a smile on our face" is the best way to describe the work environment at Tripactions/Navan. Gossip, drama and backstabbing are encouraged and the high school mentality is in full force, you're either cool or you're not and you will be told so. QBRs and weekly meetings can go from normal to toxic in seconds, and the level of useless meetings and process over actual support and things that help our customers is completely ludicrous. On top of all this we're forced to be in the office 3 days a week when the entire world is going remote. No one cares about your quality of life or personal growth here. You will not get career growth, mentorship, leadership skills here. You will come in very excited to "be part of the team" and burn out and leave with a broken mind and soul. The only value add up to now was a somewhat recognizable brand on your resume but the name change took that away too.