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      Navan

      Engaged Employer

      Navan reviews

      4.0

      76% would recommend to a friend

      (1,011 total reviews)
      avatar

      Ariel Cohen

      77% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Compensation and benefits

      4.0

      Diversity & inclusion

      4.0

      Career opportunities

      3.9

      Culture & values

      3.8

      Senior management

      3.7

      Work/Life balance

      Navan has an employee rating of 4.0 out of 5 stars, based on 1,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jan 8, 2021

      Diminishing product market fit, high churn and low empathy - avoid in 2021.

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good product in general. Passionate / intelligent employees.

      Cons

      Poor management at every level from middle management to the CRO. Not interested in investing in employees well being, mental health or success. Product market fit is getting smaller as TA burns through tech companies, with no plan on how to approach anyone besides early adopters. Overwhelming bureaucracy and process. Monthly quotas means you will be cold calling daily, desperate to find someone, anyone to talk to.

      2.0
      Feb 7, 2020

      It's like having a horrible call center inside a great company

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      TripActions in general, is a great place to work for: cool offices, nice food, travel stipend and other good perks. If you are NOT a Support agent, you have great chances to develop yourself and climb within the organization.

      Cons

      Support is basically like having one of the worst call-center companies within TripActions. You still have the same perks as everyone else, but you deal with SLA-obssessed managers and overworked colleagues. If you only take one chat at a time, you are an underperformer. Tier 1s and Tier 2s are equally overworked, staff have to deal with the false promises made by management (chats answered within 60 seconds), which are impossible to fulfill with stressed out, overworked staff, high absenteeism, stress, burnout, etc are common. Most of your days you have to deal with 2 or more customers simultaneously, total madness. Have you ever watched that Walking Dead episode when Negan kills Abraham, praising him for "taking it like a champ"? That is what you get from managers when you're able to handle multiple customers simultaneously... "X is taking it like a champ!" Support staff will never have the chance to grow internally, all career opportunities are Tier 2 and Tier3 (queues agent), lead and manager. Nothing else.

      avatar
      Navan Response
      6y
      Hi there. We want to thank you for providing your feedback. While we wish your experience was a more positive one, we appreciate you sharing with us, and helping us to improve how we operate. Fostering career development and providing growth opportunity is important to us. As we are a growing company, there are many opportunities for our employees that contribute to the success of our business. Your quarterly check-in with your manager is a great time to explore and discuss where your skills and your passions intersect. We are actively hiring for Support Agents an effort to provide an even better experience for both our customers and our employees. If you have additional feedback or thoughts on how we can continue to improve, please reach out to the People team. Thank you!
      Viewing 106 - 108 of 1,011 Reviews
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      Glassdoor has 1,094 Navan reviews submitted anonymously by Navan employees. Read employee reviews and ratings on Glassdoor to decide if Navan is right for you.