Navan reviews

4.0

77% would recommend to a friend

(1,010 total reviews)
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Ariel Cohen

78% approve of CEO

79% positive business outlook

Navan has an employee rating of 4.0 out of 5 stars, based on 1,010 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Mar 13, 2020

Warning : do not work here

Recommend
CEO approval
Business Outlook

Pros

Catered lunch , travel stipend

Cons

This has to be one of the worst run support / call centre team i ever come across . The management team has got to be one of the worst team I come across , they do not know how to manage and hardly qualified . No guidance or respect to us support agents . Support agents are categorised by t1 ( deal with customers via chat ) who needs to liaise with t2 ( has Sabre gds skill ) to assist our customers . Due to t1 and t2 being required to take on multiple request and phone calls , can lead to wrong information being told to the customers . Leads are 90 percent unhelpful , all they say is “ have you referred to the kB “ which is our internal knowledge base . Um... when you doing 3 chats and a phone call , you don’t have time to read through countless articles to find the answer . You just want a simple answer from a lead to ensure you are on the right track but you will find no support from them .

2.0
Sep 10, 2019

Check the rating trend

Recommend
CEO approval
Business Outlook

Pros

The same benefits package you'll receive from any other startup.

Cons

Expect to be overworked and underpaid while your coworker(s) that have a better relationship with management just coast by. If you have different views than the populous, odds are you have a target on your back. Deteriorating culture, zero accountability, no appreciation for the employees that are the backbone of the organization (Customer Support). If you do decide to work here, keep your head down and fall in line. (insert sheep emoji) If you do that, you should get along just fine.

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Navan Response
6y
Thanks for taking the time to share your feedback. I'm really sorry to hear about your experience and wish we had gotten a chance to talk about this while you were working here. Our culture is a huge part of who we are at TripActions and we know that having great managers is essential, especially for a company in a stage of hyper growth. Please know that as we scale we're actively implementing programs that ensure leaders are supporting and growing their teams effectively. Scaling culture and ensuring our core values continue to grow with us are critical to our mission. Again, appreciate your feedback. Thank you.
1.0
Aug 2, 2023

Abusive and incompetent leaders

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Other companies in the travel space are using products from the 90s

Cons

- CEO is poison and abusive. He creates a culture where even if you want to be a good leader, you can't. - People are in constant fear of being screamed at publically (which is very common). Employees no longer are willing to stick out their necks to take on more responsibility or volunteer ideas due to fear of belittlement - Priorities change every other week (literally) at the behest of the CEO without any context on knowledge of the topics that he is throwing wrenches into - Benefits continue to get slashed (no more 401k) and it seems as if they are trying to get people to quit - Mass exodus of leaders with the many C-suite execs (including the CFO) suddenly choosing to quit over the last 2 months - Unlimited PTO is a joke. It will not be honored and taking any will result in repercussions

Viewing 22 - 24 of 1,010 Reviews

Glassdoor has 1,093 Navan reviews submitted anonymously by Navan employees. Read employee reviews and ratings on Glassdoor to decide if Navan is right for you.