Navan reviews

Where does one begin? For starters, read the negative reviews. You'll soon realize that every single one has common themes, no matter the team. This is not a coincidence! If you read these reviews and still want to join Navan, you must be crazy (or a robot). - Insanely toxic leadership. CEO is dictator-like, and runs a fear-based org. He changes his mind every week and expects everyone to just drop everything and follow-suit, most of the time with little to no explanation or rationale. He's an actual lunatic and beyond arrogant. CRO also comes across as arrogant and lacks personality. Recently got demoted (or promoted if you ask leadership at Navan) to Head of Expense. Nepotism also runs deep. CEO hired his BFF from age 11 to run SMB/Growth - one of the worst performing teams at Navan, yet still manages to get headcount and budget. Make it make sense. - On that note, org changes are rampant at the company. People are hired and fired on a whim. We now have like 4 CEOs and 2 CROs. Strategy (or lack thereof) changes every few weeks, and people are shuffled around to solve for short-term problems. As a result you have many people put into roles that they have no business doing, and thus are completely set up to fail. It's especially problematic across middle management because of how it trickles down into the IC-level. - Terrible marketing/brand. We went through a massive rebrand in 2023 without a CMO, completely led by our CEO who has 0 background in marketing or brand. The results are evident - we lost brand credibility and intrinsic value (TripActions had a great brand, now we're Navan...no one knows us, or can even pronounce our name right). Our tagline is "Business with Pleasure" - we sound like an advertisement for sex workers. We were (and likely still are) a laughingstock. Our website looks like something you create on a free version of a CMS tool (compare to competitors like Ramp and Brex and you'll cringe). We also de-centralized our marketing team, so now you have marketing folks scattered all across the board, doing their own thing in silos. CEO put aforementioned childhood best friend, Head of Growth, in charge of marketing...as a result a bulk of the team is now out of Tel Aviv. They have absolutely no idea what they're doing, and refuse to work as a team (but then again...what marketing team?). Even the few people that are rockstars across marketing are let go eventually. We hired a Head of Brand from Square/Block - she lasted barely 7 months after Ariel decided the brand campaign didn't directly result in sales-qualified leads. Once again...CEO walks around with a god complex thinking he knows better than everyone else. - Lots of fluff. You'll be promised the world when you interview, yet after joining you'll learn soon enough that you were sold on a pipe dream. MOST employees are unhappy at Navan, as evidenced by our turnover rate that is easily over 50%. We also discontinued company reviews (we did one in 2023, and then pretended it never happened...likely because the results were too embarrassing to be shared), performance reviews, or any sort of feedback cycle. We also have our Chief Legal Officer overseeing the People Department, and have no DEI or L&D teams anymore. To top it off, our benefits are little to none - no L&D stipend, no 401k match, and no fitness reimbursements anymore. To reiterate, if you're a robot with 0 emotions, you might thrive here. Otherwise, you'll have some of the most miserable months (or years) of your life.