Pros
Owners are generously kind and considerate, but not everyone.
Cons
Worse mistake of my life. This franchise will use you and throw you away. They lack ethics and tend to lie to the franchisee. They do not have qualified business consultants to help guide you through difficult business decisions. Their business coaches make a small percentage off royalties so if your business coach is not ethical, he will guide you towards higher revenue than being more efficient and profitable. Neighborly will put stuff in your website to market outside of your territory to grow the brand. When they have market share in the other territory, it is much easier to sell. A new owner opens up, your call volume decreases dramatically. Google penalizes you for having things in your website that don’t belong there since you don’t own, the territory that you’re advertising in. If one branch opens, call volume decreases for about a month and a half, but if two branches open within months of each other your call volume will decrease for 6 to 8 months. You have to downsize in order to stay operational. I had the VP of operations lied to me about this. He blamed the outside source, scorpion, maintained the websites. Scorpion doesn’t put anything into your website unless they are told. I need three techs to make a profit and stay in business. There were months that it was such a struggle to keep three text busy that eventually over two year span. I finally went out of business. The corporation is located in Waco Texas. I have a pretty reliable source who is also a franchise owner with a neighborly that it is impossible to bring a claim against neighborly. I don’t know if it’s true that neighborly has the judges in their pockets. It’s bad enough that they have so much money and usually the one with more money wins. So it’s impossible to ask them to be just and have integrity. Their model is living, rich. Respect, integrity, customer care, and having fun. There is no such thing as having fun on this franchise you become an indentured servant.