Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 122 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews)); "Great Team and Product" ((in 68 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jan 20, 2026

Good

Specialist

Recommend

CEO approval

Business Outlook

Pros

Good enviroment, friendly maângermen and easy work

Cons

Low pay, low bonus, little benefits

Nespresso Response

4mo

Hello, Thank you for taking the time to provide us with insights into your experience at our company. We appreciate you recognizing our efforts in fostering a pleasant atmosphere at work. We are also pleased to hear that you were satisfied with your management, as providing our people with the necessary support is very important to us. Regarding the points for improvement you mentioned, it is upsetting to read that you weren’t satisfied with your salary. We regularly review the compensation and benefits of our employees to ensure they are fair and remain at a market‑competitive level. Your feedback is very important to us, as it helps us improve. You are also welcome to reach out to the HR team with any additional details or suggestions. Wishing you much success in your new endeavors. Thank you.

4.0

Jan 16, 2026

Good benefits and good team

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits such as a quarterly bonus.

Cons

Have to push subscriptions constantly even if the customer clearly doesn’t want to get one.

Nespresso Response

4mo

Hello, Thank you for sharing your feedback about your experience with us. We are pleased to hear that you appreciated the good benefits and enjoyed being part of a supportive team during your time at Nespresso. We also acknowledge your concern regarding the pressure you experienced. Your insights are valuable as we strive to create a balanced approach that prioritizes both customer satisfaction and employee well-being. We appreciate your contributions and wish you all the best in your future endeavors. Thank you.

1.0

Jan 7, 2026

Worse place to work

Solution architect

Recommend

CEO approval

Business Outlook

Pros

Salary and benefits were okay

Cons

Wish I could have read some reviews before joining. Too much politics and favoritism. You just hope if you can get some decent manager otherwise you are screwed. HR people are sitting ducks. No feedback or action or performance improvement ideas and zero empathy

Nespresso Response

5mo

Hello, Thank you for sharing your insights on your experience with us. Even though it is pleasant to read that you were satisfied with your salary, as we always make sure to keep it at the market-competitive level, it is upsetting to read the drawbacks you mentioned. At Nespresso, we invest a great deal in our organisation to foster the right caring culture where people respect and support each other. It is also important to us to ensure that everyone is free to share their thoughts and suggestions, as this is the way we grow. Your feedback is much appreciated. Given that we always strive to improve, it will be shared with the responsible team. We wish you well in your new endeavors. Thank you.

Viewing 37 - 39 of 1,871 Reviews

Jobs at Nespresso

Retail Sales Associate (Part-Time)

Retail Stock Associate, Part-time

Retail Sales Associate

Retail Sales Associate

Product Marketing Manager (Hybrid)

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

Good benefits and good team

Worse place to work

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso