Pros
Decent hourly pay for what the job is Excellent team members sometimes paid weekly through temp agency looks great on a resume free machine, caps, and coffee Lots of different tasks to do making it very exciting and goes by quickly. Can be a fun and challenging professional environment, but doesn't last long
Cons
Pay is good for what it is, but compared to higher ups is trump change...consider that Nespresso makes pure profit of 1000-3000 per hour in ONE small boutique This is AFTER all the employee's pay. They treat them like crap and always say they have no 'budget', but according to the profit logs sent to higher ups every month this is not true. Was told zero sales goals in interview, actually quite high sales goals that will increase as soon as you make them. There is commission on high% sales and welcome offers, but you will never receive it. Commission on passing secret shoppers but you will never receive it. I am owed 500$ in commission. Holiday contests with prizes and extra commission for sales, will never be actually implemented so no-one can 'win'. Amazing manager was forced out of the company by sexist higher ups. Way understaffed with over qualified sales associates...one person gets promoted and the others get angry. Completely incompetent managers, as a supervisor I ended up managing the store. No training and didn't get paid extra. No harassment policy, will blame you for harassment you experience. Computer system outdated and does not work. Implementations like emails, accounts, and computer systems will NEVER come despite promises from higher up. Impossible to help customers properly, and get yelled at by customers. Very strict and sexist dress code: girls must wear tights, must not wear certain kinds of makeup or nail polish and must have certain haircuts. Have a uniform which will NEVER arrive and the store charge card will NEVER arrive. I spent about 200$ on clothing for the job because they are so picky and was never compensated. Their womens uniforms do not come in sizes larger than small, so if they DO order them good luck being hired if you aren't skinny and gorgeous. Nespresso treats customers like gods, because it's so expensive they are all rich snobs who think they can walk all over service employees. Not allowed to take time off between Aug.-Feb. 'for management too' until manager decides to take vacation anyways. They do not hire help for christmas. Will hire people as last minute as possible making it impossible to train. Stock constantly late or in wrong amounts, often worse when managers boss was mad at them or wanted to make it harder. You will get yelled at for not making sales, because the coffee never came in the stock and there was none to sell. They will tell you once it's at the store it is your problem not theirs. You will get yelled at by HR and management for things that are not your fault, often are THEIR fault. Hiring is inconsistent, many new employees were very unprofessional and had issues listening to supervisors (they were over qualified), so had to let them go within three months and start over. Often faced sexism from men. Both inside company and from customers, males will not listen to the manager who is a female. They use a temp agency to avoid having to deal with employees, temp agency is completely unprofessional and often shorted people on their pay by hundreds of dollars.
