Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,223 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 182 reviews)); "Free coffee is a cool perk, but I had better espresso." ((in 123 reviews)); "Pay is good and is widely flexible" ((in 112 reviews)); "Great Team and Product" ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 165 reviews)); "Work work work No work life balance!" ((in 44 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "The managers don't care if you die at your desk." ((in 36 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

73% would recommend to a friend

(1,872 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Nov 19, 2015

Nespresso is great!

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Good coffee to drink for free during shift Pay rate Steady hours Internal promotions Employee discount Eligible for health benefits even as part-time employee

Cons

Lack of constant new product sometimes makes the job monotonous Lack of communication between corporate and retail

Nespresso Response

10y

Hello – Thank you for your review and your comments. We are happy you are enjoying all the perks we have to offer to our employees. We are striving to bring new product to market. In 2015, we launched 13 new coffees and new machines such as VL Evoluo and OL Latissima Touch. In 2016, we are planning to launch 9 new coffees and just launched OL Prodigio machine. At Nespresso, we believe innovation is at the heart of what we do. In terms of internal communication, we are publishing a great deal of content on the Employee Portal including monthly sales dashboard, communications about business initiatives, and people announcements. We also share a lot of information through our weekly newsletters, which Boutique Specialists receive in a printed format. We recognize that we still have some opportunity and are working in 2016 to enhance the communication across the company including the retail organization. Thank you for your feedback. Guillaume Le Cunff President@ Nespresso USA

3.0

Jun 2, 2015

Great company to work for but a lot of intangibles that could be deal breakers.

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

The amount of pay for the job that is needed is really good. You receive quarterly bonuses for how well you do in sales however, you're not obligated to do really well in sales, just sell. The product is top class and they stand behind their coffee 100%. The company does care about the employee so long as you don't make too many waves or disagree too much. If you are not doing well in sales they will coach you and help you meet your goals as long as you try. Free coffee!

Cons

There are too many chiefs and not enough people making real change to resolve the problems they have. The website doesn't work the way it should, the system is archaic and have a marketing team that is as knowledgable as a pack of kindergarteners on how to effectively promote or execute a promotion. There are managers that have one person under them and really take up space or are redundant. The quarterly bonuses are not paid out in a separate check so 70% of it gets taken away in taxes.

1.0

Jan 27, 2014

Depressing and Misleading

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

-Benefits -Good base salary -Room for Growth

Cons

-They believe this is your career, not just a transitional position. -The customers are very often difficult to deal with. -You feel stuck and depressed. -The upper management act like they are Gods, but they need a reality check because they work in retail.

Viewing 58 - 60 of 1,872 Reviews

Jobs at Nespresso

Retail Sales Associate

Retail Sales Associate (Part-Time)

Retail Sales Associate

Retail Stock Associate, Part-time

Retail Sales Associate

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nespresso is great!

Great company to work for but a lot of intangibles that could be deal breakers.

Depressing and Misleading

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