Nespresso reviews

3.8

75% would recommend to a friend

(1,882 total reviews)
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Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,882 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Nov 27, 2025

Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits and hours,

Cons

Head of boutique is very overbearing, team were on edge every time she was in

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Nespresso Response
7mo
Hello, Thank you for sharing your feedback with us. We are pleased to hear that you were satisfied with the salary, benefits, and work hours provided at Nespresso. However, we regret to learn about the challenges you experienced during your time with us. At Nespresso, we continuously strive to foster a supportive and comfortable work environment for everyone, and we are sorry that your experience was not entirely positive. Your review is much appreciated, as we constantly seek to improve. If you want to share more details with us, please feel free to contact your former local HR team. We wish you well with your new endeavors. Thank you.
3.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Good challenging place with interesting brand partnership from HQ from B2C perspective. Being part of Nestle company, get to enjoy Nestle employee benefit and Nespresso employee benefits.

Cons

Over streamlined of manpower and uncertain direction + unrealistic budget every year

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Nespresso Response
8mo
Hello colleague, Your feedback is much appreciated. Thank you for recognizing our efforts in building a dynamic environment that challenges people to win. It is also a pleasure to read that you appreciate the different perks and benefits we provide our employees. Regarding the points for improvement you mentioned, we are continuously working to review and refine our internal procedures to provide clear guidance and support. At Nespresso, it is important to us to equip our teams with the necessary tools to tackle their tasks effectively. Your insights are essential in helping us recognize areas where we can improve. If you want to share some additional comments with us, please feel free to contact your HR team to discuss your concerns. We wish you all the best in your journey with us. Thank you.
3.0
May 14, 2025

Assistant Manager

Recommend
CEO approval
Business Outlook

Pros

Job security if your KPIs are strong. Decent pay however takes a long time to reach competitive pay if you do not strongly negotiate first contract.

Cons

Work life balance simply does not exist for managers or assistant managers. Work load seems to increase yearly but raises do not reflect workload and performance. Yearly evaluations are caped so you can not acquire an "exceeds expectations" rating so that raises can be controlled and to motivate you to do better rather than rewarding you for your accomplishments. certain higher management seems to favorite people over others based on brown-nosing and cannot be challenged to different views.

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Nespresso Response
1y
Hello, Thank you for sharing your insights about your experience with us and for dedicating so many years to our company. We’re pleased to hear your positive comments about job security and our market-competitive salary. However, we’re also concerned by the issues you highlighted At Nespresso, we invest a lot in our leadership team to provide our employees with all the necessary support. It is also important to us to foster a welcoming environment where everyone is respected and treated equally. The well-being of our team is a top priority, and we strive to create a workplace where everyone can thrive without feeling overwhelmed. Your feedback is crucial to us, and we will share it with the responsible team. We would also welcome hearing more specifics from you. Please, reach out to your former HR team, to share more details about the issues you raised. We wish you well in your new endeavors. Thank you.
Viewing 622 - 624 of 1,882 Reviews

Glassdoor has 3,241 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.