Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,240 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 75% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

75% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (39) , Customer Service Representative (33) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"And throwing benefit are great." ((in 183 reviews)); "Free machine and free coffee , some discount but not impressed .." ((in 128 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 78 reviews)); "Great Team and Product" ((in 66 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 158 reviews)); "no work life balance concidered" ((in 48 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

75% would recommend to a friend

(1,881 total reviews)

Alfonso Gonzalez Loeschen

71% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jun 10, 2024

Good Salary, Awful Conditions

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing base salary, regular bonuses, free coffee and machines, monthly Nespresso credit. Great team and training program, international company with resources and incentives.

Cons

Pop Up shops are badly constructed, chaotic and unsafe. With no privacy and a stock room 15 minutes away, it’s a difficult environment to work in 40-50 hours per week.

Nespresso Response

1y

Hello Colleague, Thank you for sharing your experience with us. We’re glad to hear that you value the competitive salary, bonuses, and the supportive team environment, as well as the training programs that are part of our Total Rewards package. We also take your concerns about the conditions of the pop-up shops seriously. At Nespresso, ensuring a safe and organized work environment is our top priority, especially during long hours. Your feedback is crucial and will be considered as we work to enhance the operational aspects of our stores. If you have any further insights or suggestions, please don’t hesitate to reach out to your local HR team. Wishing you continued success in your role. Thank you.

3.0

Jun 4, 2024

Good pay retail job

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay, free coffee, good for a retail job

Cons

Low staff, high standards, not great management

Nespresso Response

2y

Hello, Thank you for your feedback and review. We are proud to offer our employees with various benefits as a part of our Total Rewards package, which includes a market-competitive salary. Also, we're delighted to hear that you enjoyed the perk of free coffee. Regarding the cons you outlined, it is important for our company that we foster positive working conditions. We invest a great deal in our teams and management to have the right caring culture where people respect, help, and inspire each other to grow and succeed. Additionally, we always strive to make sure everyone feels safe and supported on every step of their professional journey with us. Your feedback is valuable to us, as we constantly seek to improve. If you want to share more specifics with us, please feel free to reach out to your former local HR team to share further your concerns. Wishing you well in your new endeavors. Thank you.

3.0

May 23, 2024

It's a great company for personal growth.

Supply chain

Recommend

CEO approval

Business Outlook

Pros

competitive salary company benefits Competitive bonus

Cons

extremely toxic environment A lot of politicking far from the city centre

Nespresso Response

2y

Hello, Thank you for sharing your review with us. While we are glad to know you appreciated our Total rewards package with market-competitive salary, various perks, and benefits, it is upsetting to read you found the work environment toxic. At Nespresso, our people are our main priority, and it is important to us to foster an atmosphere where everyone is well-informed and supported on every level. Your feedback is valuable to us, as we constantly seek to improve, and we will make sure to pass it to the respective team. Please, feel free to contact your former local HR team to share some additional comments with us. Wishing you well in your new endeavors. Thank you.

Viewing 634 - 636 of 1,881 Reviews

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Good Salary, Awful Conditions

Good pay retail job

It's a great company for personal growth.

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